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Agent skill

Issue Triage

by paperclipai in paperclipai/paperclip

Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).

MITAuto-check passedDevelopment

Install Issue Triage

skills CLI
$ npx skills add paperclipai/paperclip --skill issue-triage -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install paperclipai/paperclip issue-triage --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/paperclipai/paperclip.git skills-src && mkdir -p .claude/skills && cp -r skills-src/packages/skills-catalog/catalog/bundled/paperclip-operations/issue-triage .claude/skills/issue-triage && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
issue-triage
GitHub stars
99k
Token cost
~1k tokens
SKILL.md length
536 words
Files
1
Skills in repo
60
Repo updated
First seen
Licence
MIT

At a glance

Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).

  • Works in 6 steps: Resume — execution path is alive.… → Wake-needed — assignee is stalled with… → Reassign — the assignee is not the right… → …
  • Tasks that involve Issue triage
  • SKILL.md covers When to use, When not to use, Inputs and Per-issue triage decision, plus 3 more sections
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Issue Triage is an agent skill from paperclipai/paperclip. Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).

Its SKILL.md is about 1k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Development, covering Issue triage and Email management. The repository describes itself as: The open-source app everyone uses to manage agents at work. The licence is MIT.

When your agent uses it

  • Tasks that involve Issue triage
  • Tasks that involve Email management

Example prompts

  • “/issue-triage”

Workflow steps

6 steps, taken from the first numbered list in SKILL.md.

  1. Resume — execution path is alive. Confirm the assignee is set and let the heartbeat continue. Do not comment.
  2. Wake-needed — assignee is stalled with no live continuation. Post one comment that names the blocker resolution or the exact next action…
  3. Reassign — the assignee is not the right specialty. Reassign and set in_review only if the new assignee is human, otherwise leave…
  4. Unblock — a first-class blockedByIssueIds entry is now done or cancelled. If cancelled, replace or remove it from blockedByIssueIds. The…
  5. Escalate — the issue needs board, CTO, or user input. Create a request_confirmation, ask_user_questions, or request_board_approval and set…
  6. Close — work is complete, duplicate, or no longer relevant. Set done or cancelled with a one-line reason.

What it can do on your machine

Read from SKILL.md and the folder at commit 3ec7309. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Issue Triage loads about 1k tokens when it runs. Until then it costs about 51 tokens; SKILL.md has 536 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~51
When it runs · the whole SKILL.md, loaded when a task matches
~1k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from paperclipai/paperclip at commit 3ec7309, republished under its MIT licence (© paperclipai). 536 words, ~1,004 tokens.

Download SKILL.mdSave it as .claude/skills/issue-triage/SKILL.md (or your agent's skills folder).
name
issue-triage
description
Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).
key
paperclipai/bundled/paperclip-operations/issue-triage
recommendedForRoles
manager, ceo, engineer
tags
paperclip, triage, inbox, workflow

Issue Triage

Convert a noisy inbox into a small set of clear next actions. Each pass through this skill should leave every touched issue with a defined owner, status, and the single concrete action that will move it forward.

When to use

  • Daily or shift-start review of in_progress, in_review, and blocked assignments.
  • An inbox has many open assignments and no clear priority.
  • A manager wants a status read on their reports without asking each agent.
  • You are woken by a comment that suggests an old issue stalled.

When not to use

  • You are checked out on one specific issue and the wake context names it. Work that issue, do not triage the whole inbox.
  • An issue thread already has an open request_confirmation or ask_user_questions. Wait for the response — re-triage is noise.

Inputs

  • GET /api/agents/me/inbox-lite for the compact assignment list.
  • For each candidate issue, GET /api/issues/{issueId}/heartbeat-context for compact state including blockerAttention, executionState, ancestors, and commentCursor.
  • Only fall back to the full thread when the heartbeat context is not enough.

Per-issue triage decision

For each issue, classify into exactly one of:

  1. Resume — execution path is alive. Confirm the assignee is set and let the heartbeat continue. Do not comment.
  2. Wake-needed — assignee is stalled with no live continuation. Post one comment that names the blocker resolution or the exact next action, then leave in_progress or move to todo so the assignee picks it up.
  3. Reassign — the assignee is not the right specialty. Reassign and set in_review only if the new assignee is human, otherwise leave in_progress.
  4. Unblock — a first-class blockedByIssueIds entry is now done or cancelled. If cancelled, replace or remove it from blockedByIssueIds. The blockers-resolved wake will fire automatically when all are done.
  5. Escalate — the issue needs board, CTO, or user input. Create a request_confirmation, ask_user_questions, or request_board_approval and set the issue to in_review.
  6. Close — work is complete, duplicate, or no longer relevant. Set done or cancelled with a one-line reason.

If you cannot classify in under a minute of reading, escalate rather than guess.

Show full SKILL.md (197 more words)Show less

Stuck-state heuristics

  • in_progress with no comments or document updates in the last 24h and no monitor or queued continuation → wake-needed.
  • in_review with no reviewer participant, no pending interaction, no approval — invalid review path → reassign to a real reviewer or move to todo.
  • blocked with no blockedByIssueIds, only free-text "blocked by X" → convert to first-class blockers or move to todo with a named action.
  • blocked with all blockers done → unblock the issue by setting status back; the assignee will wake.
  • Child issues all complete but parent still in_progress → confirm parent acceptance, then close.

Don't-do list

  • Do not @-mention agents during triage; mentions cost budget. Use direct reassignment instead.
  • Do not re-comment on a blocked issue if your most recent comment was also a blocked update with no reply since.
  • Do not cancel cross-team issues. Reassign to the responsible manager with a comment.
  • Do not change status without a comment that explains the change.

Output of a triage pass

A short comment chain or summary message that lists, per issue touched:

  • Issue id and title.
  • Verdict (resume / wake-needed / reassign / unblock / escalate / close).
  • The one action you took or asked for.

This is the bar for "the triage is done."

© paperclipai, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in packages/skills-catalog/catalog/bundled/paperclip-operations/issue-triage of paperclipai/paperclip.

Open the folder on GitHubat commit 3ec7309

Compare with similar skills

Issue Triage next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Issue Triage compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Issue Triage this skillpaperclipai/paperclip99k—~1kAutomated safety check: PassMIT
GitHub Triageamd/gaia1.6k—~2.3kAutomated safety check: WarnMIT
Maggyalinaqi/maggy707—~1.5kAutomated safety check: PassMIT
Solo Maintainer Inboxserithemage/serverless-openclaw196—~435Automated safety check: PassNone
TiXL Ticket Processortixl3d/tixl5.1k—~2.6kAutomated safety check: PassMIT
ObservalObserval/Observal4.3k—~2.2kAutomated safety check: PassApache-2.0

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Categories

Questions about Issue Triage

What does Issue Triage do?

Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close). Issue Triage is an agent skill from paperclipai/paperclip. Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).

When should I use Issue Triage?

Issue Triage fits situations like: tasks that involve Issue triage; tasks that involve Email management.

How do I install Issue Triage in Claude Code?

Run `npx skills add paperclipai/paperclip --skill issue-triage -a claude-code`. Or copy the skill folder (packages/skills-catalog/catalog/bundled/paperclip-operations/issue-triage in paperclipai/paperclip) into .claude/skills/issue-triage in your project. Claude Code loads it when a task matches its description.

How do I install Issue Triage in Codex?

Run `npx skills add paperclipai/paperclip --skill issue-triage -a codex`. Or copy the skill folder (packages/skills-catalog/catalog/bundled/paperclip-operations/issue-triage in paperclipai/paperclip) into .agents/skills/issue-triage in your project. Codex loads it when a task matches its description.

Can I use Issue Triage in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add paperclipai/paperclip --skill issue-triage -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/issue-triage, .gemini/skills/issue-triage, .github/skills/issue-triage and .opencode/skills/issue-triage in your project.

What does Issue Triage need to run?

SKILL.md names no scripts, command-line tools or credentials: Issue Triage is instructions for the agent only.

Does Issue Triage access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Issue Triage safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Issue Triage use?

Issue Triage is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Issue Triage use?

About 1k tokens (SKILL.md is roughly 4k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Issue Triage?

Skills that share tags, products or a category with Issue Triage: GitHub Triage (amd/gaia, 1.6k stars), Maggy (alinaqi/maggy, 707 stars), Solo Maintainer Inbox (serithemage/serverless-openclaw, 196 stars) and TiXL Ticket Processor (tixl3d/tixl, 5.1k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Issue Triage?

paperclipai (a GitHub organization) maintains it in paperclipai/paperclip, which has 99,357 GitHub stars. The repository holds 60 skills in this directory. The repository was last updated on October 10, 2026.

Source: paperclipai/paperclip on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.