Agent Builder
shareAI-lab/learn-claude-code
Design and build AI agents for any domain. An agent skill from shareAI-lab/learn-claude-code.
When a ticket must go to a human before any reply is sent, and how the first reply should read.
Install Escalation And Reply Tone
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-tone --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .claude/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .claude/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .claude/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-toneType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-tone --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .agents/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .agents/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .agents/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-tone --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .cursor/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .cursor/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/Kiln-AI/Kiln.git --path '.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone'--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-tone --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .gemini/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .gemini/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-toneInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .github/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .github/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .github/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install Kiln-AI/Kiln escalation-and-reply-tone --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/Kiln-AI/Kiln.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/'.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone' .opencode/skills/escalation-and-reply-tone && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "escalation-and-reply-tone" agent skill from https://github.com/Kiln-AI/Kiln/tree/main/.agents/playwright_project/skills/197586632641%20-%20escalation-and-reply-tone into .opencode/skills/escalation-and-reply-tone/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "escalation-and-reply-tone", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
escalation-and-reply-tone- GitHub stars
- 5.2k
- Token cost
- ~403 tokens
- SKILL.md length
- 232 words
- Files
- 2
- Skills in repo
- 14
- Repo updated
- First seen
- Licence
- Custom licence
At a glance
When a ticket must go to a human before any reply is sent, and how the first reply should read.
- Drafting a customer reply
- SKILL.md covers Always escalate to a human and Tone
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
- Setting needshumanreview
What it does
Escalation And Reply Tone is an agent skill from Kiln-AI/Kiln. When a ticket must go to a human before any reply is sent, and how the first reply should read. Use when drafting a customer reply or setting needshumanreview.
Its SKILL.md is about 400 tokens, which your agent loads only when the skill is triggered. The skill folder holds 1 other file.
It sits in AI & LLM Engineering. The repository describes itself as: Build, Evaluate, and Optimize AI Systems. Includes evals, RAG, agents, fine-tuning, synthetic data generation, dataset management, MCP, and more.
When your agent uses it
- Drafting a customer reply
- Setting needshumanreview
Example prompts
- “/escalation-and-reply-tone”
What it can do on your machine
Read from SKILL.md and the folder at commit 8ac9075. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Escalation And Reply Tone loads about 403 tokens when it runs. Until then it costs about 47 tokens; SKILL.md has 232 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
Its licence (Custom licence) doesn't allow us to republish the file, so here is its outline and opening line. It has 232 words (~403 tokens).
“Use this skill when drafting the first reply to a customer, or when deciding whether a ticket needs a human before anything is sent.”
- name
- escalation-and-reply-tone
Files
SKILL.md and 1 other file in .agents/playwright_project/skills/197586632641 - escalation-and-reply-tone of Kiln-AI/Kiln.
- SKILL.md
- skill.kiln
Open the folder on GitHubat commit 8ac9075
Compare with similar skills
Escalation And Reply Tone next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Escalation And Reply Tone this skillKiln-AI/Kiln | 5.2k | — | ~403 | Automated safety check: Pass | Custom licence | |
| Agent BuildershareAI-lab/learn-claude-code | 78k | 4 repos | ~1.2k | Automated safety check: Pass | MIT | |
| Add Uint Supportpytorch/pytorch | 104k | 2 repos | ~2.3k | Automated safety check: Pass | Custom licence | |
| LLM Benchmarking with lm-evaluation-harnessOrchestra-Research/AI-Research-SKILLs | 13k | 8 repos | ~3k | Automated safety check: Pass | MIT | |
| Segment Anything Model GuideOrchestra-Research/AI-Research-SKILLs | 13k | 8 repos | ~3.3k | Automated safety check: Pass | MIT | |
| 1passwordtrpc-group/trpc-agent-go | 1.9k | 14 repos | ~656 | Automated safety check: Pass | Apache-2.0 |
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Runs lm-evaluation-harness to benchmark language models on academic suites such as MMLU, GSM8K and HumanEval, compare models and track training checkpoints.
Segment Anything Model Guide
Orchestra-Research/AI-Research-SKILLs
Guide to using Meta's Segment Anything Model for zero-shot image segmentation with point, box or mask prompts, or automatic mask generation.
1password
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Set up and use 1Password CLI (op). An agent skill from trpc-group/trpc-agent-go.
Planning With Files
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Transforms workflow to use Manus-style persistent markdown files for planning, progress tracking, and knowledge storage.
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Check Kiln's model list for deprecated or sunset models across all providers.
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Related
Categories
Questions about Escalation And Reply Tone
What does Escalation And Reply Tone do?
When a ticket must go to a human before any reply is sent, and how the first reply should read. Escalation And Reply Tone is an agent skill from Kiln-AI/Kiln. When a ticket must go to a human before any reply is sent, and how the first reply should read.
When should I use Escalation And Reply Tone?
Escalation And Reply Tone fits situations like: drafting a customer reply; setting needshumanreview.
How do I install Escalation And Reply Tone in Claude Code?
Run `npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a claude-code`. Or copy the skill folder (.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone in Kiln-AI/Kiln) into .claude/skills/escalation-and-reply-tone in your project. Claude Code loads it when a task matches its description.
How do I install Escalation And Reply Tone in Codex?
Run `npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a codex`. Or copy the skill folder (.agents/playwright_project/skills/197586632641 - escalation-and-reply-tone in Kiln-AI/Kiln) into .agents/skills/escalation-and-reply-tone in your project. Codex loads it when a task matches its description.
Can I use Escalation And Reply Tone in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add Kiln-AI/Kiln --skill escalation-and-reply-tone -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalation-and-reply-tone, .gemini/skills/escalation-and-reply-tone, .github/skills/escalation-and-reply-tone and .opencode/skills/escalation-and-reply-tone in your project.
What does Escalation And Reply Tone need to run?
SKILL.md names no scripts, command-line tools or credentials: Escalation And Reply Tone is instructions for the agent only.
Does Escalation And Reply Tone access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Escalation And Reply Tone safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Escalation And Reply Tone use?
Escalation And Reply Tone has a licence file (the repository's licence) that doesn't match a standard licence. Read it on GitHub before reusing the skill.
How many tokens does Escalation And Reply Tone use?
About 403 tokens (SKILL.md is roughly 1.6k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Escalation And Reply Tone?
Skills that share tags, products or a category with Escalation And Reply Tone: Agent Builder (shareAI-lab/learn-claude-code, 78k stars), Add Uint Support (pytorch/pytorch, 104k stars), LLM Benchmarking with lm-evaluation-harness (Orchestra-Research/AI-Research-SKILLs, 13k stars) and Segment Anything Model Guide (Orchestra-Research/AI-Research-SKILLs, 13k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Escalation And Reply Tone?
Kiln-AI (a GitHub organization) maintains it in Kiln-AI/Kiln, which has 5,181 GitHub stars. The repository holds 14 skills in this directory. The repository was last updated on October 9, 2026.
Source: Kiln-AI/Kiln on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.