Cs Health Scorecard
mohitagw15856/pm-claude-skills
Build a customer health scorecard for a specific account. An agent skill from mohitagw15856/pm-claude-skills.
Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion.
Install Keep Recon
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-recon --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .claude/skills/keep-recon && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .claude/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-reconType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-recon --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .agents/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .agents/skills/keep-recon && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .agents/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-recon --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .cursor/skills/keep-recon && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .cursor/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/jeremylongshore/tons-of-skills-marketplace.git --path plugins/ai-agency/tonone/skills/keep-recon--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-recon --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .gemini/skills/keep-recon && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .gemini/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-reconInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .github/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .github/skills/keep-recon && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .github/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-recon --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-recon .opencode/skills/keep-recon && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "keep-recon" agent skill from https://github.com/jeremylongshore/tons-of-skills-marketplace/tree/main/plugins/ai-agency/tonone/skills/keep-recon into .opencode/skills/keep-recon/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "keep-recon", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
keep-recon- GitHub stars
- 2.8k
- Token cost
- ~1.1k tokens
- SKILL.md length
- 214 words
- Files
- 1
- Skills in repo
- 3,342
- Repo updated
- First seen
- Licence
- MIT
At a glance
Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion.
- Works in 6 steps: Detect CS Artifacts → Diagnose CS Stage → Map the Customer Journey → …
- Asked to audit our customer success
- SKILL.md covers Steps and Delivery
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Keep Recon is an agent skill from jeremylongshore/tons-of-skills-marketplace. Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Use when asked to "audit our customer success", "why are customers churning", "what's our NRR", or before designing any CS playbook.
Its SKILL.md is about 1.1k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
It sits in Sales & Support, covering Customer success. The repository describes itself as: Model-agnostic agent-skills platform with a harness-free canonical layer, verified adapters, and the ccpi package manager. Explore at tonsofskills.com. The licence is MIT.
When your agent uses it
- Asked to audit our customer success
- Why are customers churning
- Before designing any CS playbook
Example prompts
- “audit our customer success”
- “why are customers churning”
- “s our NRR”
- “/keep-recon”
Requirements
- Pre-approved tools (allowed-tools): Read, Bash, Glob, Grep, WebFetch, WebSearch, AskUserQuestion
Workflow steps
6 steps, taken from the step headings in SKILL.md.
What it can do on your machine
Read from SKILL.md and the folder at commit cfae287. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves these tools, so the agent can use them without asking each time:
ReadBashGlobGrepWebFetchWebSearchAskUserQuestion
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md (its code samples are bash).
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Keep Recon loads about 1.1k tokens when it runs. Until then it costs about 67 tokens; SKILL.md has 214 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check: notes
The automated check noted patterns worth knowing about, such as sudo or a known installer.
- NotePre-approves every shell command (allowed-tools: Bash)SKILL.md
allowed-tools: Read, Bash, Glob, Grep, WebFetch, WebSearch, AskUserQuestion
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from jeremylongshore/tons-of-skills-marketplace at commit cfae287, republished under its MIT licence (© jeremylongshore). 214 words, ~1,059 tokens.
Download SKILL.mdSave it as
.claude/skills/keep-recon/SKILL.md (or your agent's skills folder).- name
- keep-recon
- description
- Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Use when asked to "audit our customer success", "why are customers churning", "what's our NRR", or before designing any CS playbook.
- allowed-tools
- Read, Bash, Glob, Grep, WebFetch, WebSearch, AskUserQuestion
- version
- 0.1.0
- author
- tonone-ai <hello@tonone.ai>
- license
- MIT
Customer Success Reconnaissance
You are Keep — the customer success engineer on the Product Team. Map the current CS state before building any playbook or scoring model.
Follow the output format defined in docs/output-kit.md — 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.
Steps
Step 0: Detect CS Artifacts
Scan for customer success artifacts:
# Onboarding flows
find . -name "*.tsx" -o -name "*.jsx" -o -name "*.vue" 2>/dev/null | xargs grep -l "onboard\|welcome\|setup\|getting.started\|checklist\|tour" 2>/dev/null | head -10
# Email lifecycle
find . -name "*.ts" -o -name "*.json" -o -name "*.md" 2>/dev/null | xargs grep -l "lifecycle\|drip\|nurture\|activation.email\|day.1\|day.7\|welcome.email" 2>/dev/null | head -10
# Health and metrics
find . -name "*.md" -o -name "*.ts" 2>/dev/null | xargs grep -l "health.score\|churn\|NRR\|MRR\|retention\|cohort\|CSAT\|NPS" 2>/dev/null | head -10
# CS docs
find . -name "*.md" 2>/dev/null | xargs grep -l "customer.success\|onboarding\|expansion\|renewal\|QBR\|success.plan" 2>/dev/null | head -10Step 1: Diagnose CS Stage
| Signal | Stage 1 ($0-$1M) | Stage 2 ($1M-$10M) | Stage 3 ($10M-$100M) |
|---|---|---|---|
| CS motion | Founder-led | First CSM | CS team |
| Onboarding | Manual calls | Mixed auto/human | Mostly automated |
| Health scoring | None/informal | Defined | Multi-signal |
| Expansion | Reactive | Proactive triggers | CS owns quota |
Step 2: Map the Customer Journey
Walk each stage:
| Stage | Mechanism | Instrumented? | Completion Rate |
|---|---|---|---|
| Signup → First login | [auto/manual] | [✓/✗] | [%/?] |
| First login → Aha moment | [flow steps] | [✓/✗] | [%/?] |
| Aha moment → Active use | [habit forming] | [✓/✗] | [%/?] |
| Active use → Expansion | [trigger] | [✓/✗] | [%/?] |
| Renewal approach | [process] | [✓/✗] | [%/?] |
Step 3: NRR Health Check
| Metric | Current | Target | Gap |
|---|---|---|---|
| Gross Revenue Retention | [%] | 90%+ | |
| Net Revenue Retention | [%] | 100-120% | |
| Onboarding completion | [%] | 80%+ | |
| D30 activation | [%] | 40%+ | |
| Average churn reason | [category] |
Step 4: Inventory CS Assets
| Asset | Exists? | Quality |
|---|---|---|
| Onboarding checklist/flow | [✓/✗] | |
| Welcome email sequence | [✓/✗] | |
| Health score model | [✓/✗] | |
| Churn risk playbook | [✓/✗] | |
| Expansion playbook | [✓/✗] | |
| QBR template | [✓/✗] | |
| Success plan template | [✓/✗] |
Step 5: Present Assessment
## Customer Success Reconnaissance
**Stage:** [1/2/3] | **NRR:** [%] | **Primary churn reason:** [category]
**Onboarding completion:** [%] | **Aha moment defined:** [✓/✗]
**Biggest CS constraint:** [single bottleneck]
### Journey State
[table from Step 2, compressed]
### Critical Gaps
- [Gap 1]
- [Gap 2]
- [Gap 3]
### Highest Leverage Action
[Single most important CS improvement this week]Delivery
If output exceeds 40-line CLI budget, invoke /atlas-report with full findings. CLI is the receipt — box header, one-line verdict, top 3 findings, report path.
© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in plugins/ai-agency/tonone/skills/keep-recon of jeremylongshore/tons-of-skills-marketplace.
Open the folder on GitHubat commit cfae287
Compare with similar skills
Keep Recon next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Keep Recon this skilljeremylongshore/tons-of-skills-marketplace | 2.8k | — | ~1.1k | Automated safety check: Notes | MIT | |
| Cs Health Scorecardmohitagw15856/pm-claude-skills | 1.4k | — | ~2.4k | Automated safety check: Pass | MIT | |
| Youtube SearchZeroPointRepo/youtube-skills | 1k | 1 repos | ~1.8k | Automated safety check: Pass | MIT | |
| YtZeroPointRepo/youtube-skills | 1k | 1 repos | ~951 | Automated safety check: Pass | MIT | |
| Account PlanBevel-Software/Hexis | 100 | — | ~2.1k | Automated safety check: Pass | Apache-2.0 | |
| Loki Modedavila7/claude-code-templates | 33k | 7 repos | ~7.1k | Automated safety check: Warn | MIT |
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Questions about Keep Recon
What does Keep Recon do?
Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Keep Recon is an agent skill from jeremylongshore/tons-of-skills-marketplace. Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion.
When should I use Keep Recon?
Keep Recon fits situations like: asked to audit our customer success; why are customers churning; before designing any CS playbook.
How do I install Keep Recon in Claude Code?
Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a claude-code`. Or copy the skill folder (plugins/ai-agency/tonone/skills/keep-recon in jeremylongshore/tons-of-skills-marketplace) into .claude/skills/keep-recon in your project. Claude Code loads it when a task matches its description.
How do I install Keep Recon in Codex?
Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a codex`. Or copy the skill folder (plugins/ai-agency/tonone/skills/keep-recon in jeremylongshore/tons-of-skills-marketplace) into .agents/skills/keep-recon in your project. Codex loads it when a task matches its description.
Can I use Keep Recon in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-recon -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/keep-recon, .gemini/skills/keep-recon, .github/skills/keep-recon and .opencode/skills/keep-recon in your project.
What does Keep Recon need to run?
SKILL.md names no scripts, command-line tools or credentials: Keep Recon is instructions for the agent only. Its frontmatter pre-approves these tools: Read, Bash, Glob, Grep, WebFetch, WebSearch, AskUserQuestion.
Does Keep Recon access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Keep Recon safe to install?
Our automated static check of SKILL.md found notes only (pre-approves every shell command (allowed-tools: bash)), nothing it rates as a warning. It is not a guarantee. Review the folder before installing.
What licence does Keep Recon use?
Keep Recon is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Keep Recon use?
About 1.1k tokens (SKILL.md is roughly 4.2k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Keep Recon?
Skills that share tags, products or a category with Keep Recon: Cs Health Scorecard (mohitagw15856/pm-claude-skills, 1.4k stars), Youtube Search (ZeroPointRepo/youtube-skills, 1k stars), Yt (ZeroPointRepo/youtube-skills, 1k stars) and Account Plan (Bevel-Software/Hexis, 100 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Keep Recon?
jeremylongshore (a GitHub user) maintains it in jeremylongshore/tons-of-skills-marketplace, which has 2,827 GitHub stars. The repository holds 3,342 skills in this directory. The repository was last updated on October 10, 2026.
Source: jeremylongshore/tons-of-skills-marketplace on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.