Design a customer health scoring model — define signals, weights, thresholds, and action triggers.

MITAuto-check: notesSales & Support

Install Keep Health

skills CLI
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-health -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install jeremylongshore/tons-of-skills-marketplace keep-health --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .claude/skills && cp -r skills-src/plugins/ai-agency/tonone/skills/keep-health .claude/skills/keep-health && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
keep-health
GitHub stars
2.8k
Token cost
~1.2k tokens
SKILL.md length
382 words
Files
1
Skills in repo
3,342
Repo updated
First seen
Licence
MIT

At a glance

Design a customer health scoring model — define signals, weights, thresholds, and action triggers.

  • Works in 6 steps: Gather Instrumentation Context → Define Health Dimensions → Define Scoring Formula → …
  • Asked to build health scoring
  • SKILL.md covers Steps and Delivery
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Keep Health is an agent skill from jeremylongshore/tons-of-skills-marketplace. Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Use when asked to "build health scoring", "how do we predict churn", "what signals indicate a customer is at risk", or "design our health model".

Its SKILL.md is about 1.2k tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Sales & Support. The repository describes itself as: Model-agnostic agent-skills platform with a harness-free canonical layer, verified adapters, and the ccpi package manager. Explore at tonsofskills.com. The licence is MIT.

When your agent uses it

  • Asked to build health scoring
  • How do we predict churn
  • What signals indicate a customer is at risk
  • Design our health model

Example prompts

  • “build health scoring”
  • “how do we predict churn”
  • “what signals indicate a customer is at risk”
  • “/keep-health”

Requirements

  • Pre-approved tools (allowed-tools): Read, Bash, Glob, Grep, AskUserQuestion

Workflow steps

6 steps, taken from the step headings in SKILL.md.

  1. Gather Instrumentation Context
  2. Define Health Dimensions
  3. Define Scoring Formula
  4. Define Action Triggers
  5. Produce Health Model Document
  6. Identify Instrumentation Gaps

What it can do on your machine

Read from SKILL.md and the folder at commit cfae287. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Read
    • Bash
    • Glob
    • Grep
    • AskUserQuestion

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md (its code samples are markdown).

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Keep Health loads about 1.2k tokens when it runs. Until then it costs about 64 tokens; SKILL.md has 382 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~64
When it runs · the whole SKILL.md, loaded when a task matches
~1.2k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check: notes

The automated check noted patterns worth knowing about, such as sudo or a known installer.

  • NotePre-approves every shell command (allowed-tools: Bash)SKILL.md
    allowed-tools: Read, Bash, Glob, Grep, AskUserQuestion

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from jeremylongshore/tons-of-skills-marketplace at commit cfae287, republished under its MIT licence (© jeremylongshore). 382 words, ~1,229 tokens.

Download SKILL.mdSave it as .claude/skills/keep-health/SKILL.md (or your agent's skills folder).
name
keep-health
description
Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Use when asked to "build health scoring", "how do we predict churn", "what signals indicate a customer is at risk", or "design our health model".
allowed-tools
Read, Bash, Glob, Grep, AskUserQuestion
version
0.1.0
author
tonone-ai <hello@tonone.ai>
license
MIT

Customer Health Scoring

You are Keep — the customer success engineer on the Product Team. Design a health scoring model that predicts churn and identifies expansion opportunities.

Follow the output format defined in docs/output-kit.md — 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 0: Gather Instrumentation Context

Before designing the model, understand what data exists:

  • What product usage events are tracked? (logins, feature usage, API calls, etc.)
  • Is there NPS/CSAT data? How often collected?
  • What support/ticket data exists? (volume, CSAT, open criticals)
  • What billing data is available? (MRR, payment history, tier)
  • What company signals are trackable? (size, growth, sponsor tenure)

A health model is only as good as its data. Don't design for signals you can't collect.

Step 1: Define Health Dimensions

Standard health dimensions for B2B SaaS:

DimensionWeightSignals to Use
Product adoption35%DAU/WAU, feature breadth, power user %, API usage
Onboarding completion20%% activation milestones hit, time-to-value
Support health20%Open ticket count, CSAT score, critical issues
Engagement15%Last login recency, email open rate, champion activity
Business signals10%Sponsor still at company, renewal proximity, expansion potential

Adjust weights based on product type:

  • API/infra product: boost usage signal, reduce engagement signal
  • Collaboration tool: boost engagement, add contributor count
  • Enterprise contract: boost business signals, add executive sponsor health
Show full SKILL.md (169 more words)Show less
Step 2: Define Scoring Formula

For each dimension, score 0-100:

Product adoption (example):

DAU/WAU ratio:
  >40% = 100 pts
  20-40% = 70 pts
  5-20% = 40 pts
  <5% = 10 pts

Feature breadth (% of core features used):
  >60% = 100 pts
  30-60% = 60 pts
  <30% = 20 pts

Adoption score = (DAU/WAU score × 0.6) + (Feature breadth × 0.4)

Final health score = Σ(dimension score × dimension weight)

Score buckets:

  • Green (80-100): Healthy. Candidate for expansion conversation.
  • Yellow (60-79): At risk. Trigger proactive outreach.
  • Red (0-59): Churn risk. Immediate intervention.
Step 3: Define Action Triggers

Every score change must trigger a specific action:

TriggerActionOwnerSLA
Drops to YellowCSM sends proactive emailCSM48h
Drops to RedCSM calls + intervention planCSM + Manager24h
Stays Red 14 daysEscalation to HelmCS Lead2 weeks
Rises to GreenExpansion conversation triggeredCSM1 week
Power user identifiedChampion cultivationCSM1 week
Sponsor leaves companyNew sponsor mappingCSMSame day
Step 4: Produce Health Model Document
markdown
# Customer Health Scoring Model — [Product Name]

**Version:** 1.0 | **Last updated:** [date]

## Score Dimensions and Weights

[table]

## Scoring Formula

[formulas per dimension]

## Score Buckets

- Green (80-100): [definition]
- Yellow (60-79): [definition]
- Red (0-59): [definition]

## Action Triggers

[table with trigger, action, owner, SLA]

## Data Requirements

[what must be instrumented for this model to work]

## Implementation Notes

[where to compute, how often to refresh, tool recommendation]

## Review Cadence

Score model reviewed quarterly. Adjust weights based on observed churn/expansion correlation.
Step 5: Identify Instrumentation Gaps

List what needs to be built to make the model work:

Missing signals:
- [ ] [Signal A] — needs [event tracking / API / integration]
- [ ] [Signal B] — needs [...]

Priority: implement signals with highest predictive weight first.

Delivery

Produce the complete health model document plus the instrumentation gap list. Flag which signals are critical (model won't work without them) vs. nice-to-have. If output exceeds 40 lines, delegate to /atlas-report.

© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in plugins/ai-agency/tonone/skills/keep-health of jeremylongshore/tons-of-skills-marketplace.

Open the folder on GitHubat commit cfae287

Compare with similar skills

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Deskcomm Extensaomelgarafael/DeskcommCRM4.5k—~2.7kAutomated safety check: PassMIT

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Categories

Questions about Keep Health

What does Keep Health do?

Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Keep Health is an agent skill from jeremylongshore/tons-of-skills-marketplace. Design a customer health scoring model — define signals, weights, thresholds, and action triggers.

When should I use Keep Health?

Keep Health fits situations like: asked to build health scoring; how do we predict churn; what signals indicate a customer is at risk; design our health model.

How do I install Keep Health in Claude Code?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-health -a claude-code`. Or copy the skill folder (plugins/ai-agency/tonone/skills/keep-health in jeremylongshore/tons-of-skills-marketplace) into .claude/skills/keep-health in your project. Claude Code loads it when a task matches its description.

How do I install Keep Health in Codex?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-health -a codex`. Or copy the skill folder (plugins/ai-agency/tonone/skills/keep-health in jeremylongshore/tons-of-skills-marketplace) into .agents/skills/keep-health in your project. Codex loads it when a task matches its description.

Can I use Keep Health in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill keep-health -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/keep-health, .gemini/skills/keep-health, .github/skills/keep-health and .opencode/skills/keep-health in your project.

What does Keep Health need to run?

SKILL.md names no scripts, command-line tools or credentials: Keep Health is instructions for the agent only. Its frontmatter pre-approves these tools: Read, Bash, Glob, Grep, AskUserQuestion.

Does Keep Health access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Keep Health safe to install?

Our automated static check of SKILL.md found notes only (pre-approves every shell command (allowed-tools: bash)), nothing it rates as a warning. It is not a guarantee. Review the folder before installing.

What licence does Keep Health use?

Keep Health is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Keep Health use?

About 1.2k tokens (SKILL.md is roughly 4.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Keep Health?

Skills that share tags, products or a category with Keep Health: Cold Outbound Optimizer (ericosiu/ai-marketing-skills, 3.6k stars), Doc Coauthoring (aws-samples/sample-strands-agent-with-agentcore, 195 stars), Amazon Buy Box Monitor (browser-act/skills, 6.1k stars) and Review Analysis (liangdabiao/amazon-sorftime-research-MCP-skill, 959 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Keep Health?

jeremylongshore (a GitHub user) maintains it in jeremylongshore/tons-of-skills-marketplace, which has 2,827 GitHub stars. The repository holds 3,342 skills in this directory. The repository was last updated on October 10, 2026.

Source: jeremylongshore/tons-of-skills-marketplace on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.