Agent skill

Intercom Prod Checklist

by jeremylongshore in jeremylongshore/tons-of-skills-marketplace

Execute Intercom production readiness checklist and rollback procedures.

MITAuto-check passedBackend & APIs

Install Intercom Prod Checklist

skills CLI
$ npx skills add jeremylongshore/tons-of-skills-marketplace --skill intercom-prod-checklist -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install jeremylongshore/tons-of-skills-marketplace intercom-prod-checklist --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/jeremylongshore/tons-of-skills-marketplace.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/.curated/intercom-prod-checklist .claude/skills/intercom-prod-checklist && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
intercom-prod-checklist
GitHub stars
2.8k
Token cost
~1.7k tokens
SKILL.md length
630 words
Files
3 (incl. references)
Skills in repo
3,342
Repo updated
First seen
Licence
MIT

At a glance

Execute Intercom production readiness checklist and rollback procedures.

  • Deploying Intercom integrations to production
  • SKILL.md covers Overview, Prerequisites, Instructions and Output, plus 4 more sections
  • Calls kubectl; needs INTERCOM_ACCESS_TOKEN
  • Preparing for launch

What it does

Intercom Prod Checklist is an agent skill from jeremylongshore/tons-of-skills-marketplace. Execute Intercom production readiness checklist and rollback procedures. Use when deploying Intercom integrations to production, preparing for launch, or implementing go-live validation. Trigger with phrases like "intercom production", "deploy intercom", "intercom go-live", "intercom launch checklist", "intercom production readiness".

Its SKILL.md is about 1.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 3 other files, including reference files (for example `references/examples.md` and `references/implementation.md`). Compatibility notes: Designed for Claude Code

It sits in Backend & APIs, covering Webhooks, Product launch strategy and Deployment. It works with Intercom. The repository describes itself as: Model-agnostic agent-skills platform with a harness-free canonical layer, verified adapters, and the ccpi package manager. Explore at tonsofskills.com. The licence is MIT.

When your agent uses it

  • Deploying Intercom integrations to production
  • Preparing for launch
  • Implementing go-live validation
  • With phrases like intercom production

Example prompts

  • “intercom production”
  • “deploy intercom”
  • “intercom go-live”
  • “/intercom-prod-checklist”

Requirements

  • A credential in INTERCOM_ACCESS_TOKEN
  • Compatibility (from SKILL.md): Designed for Claude Code
  • Pre-approved tools (allowed-tools): Read, Bash(curl:*), Grep

What it can do on your machine

Read from SKILL.md and the folder at commit cfae287. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Read
    • Bash(curl:*)
    • Grep

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Shell commands in SKILL.md call:

    • kubectl

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    Links to these hosts (documentation or services it may open):

    • status.intercom.com
    • developers.intercom.com

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names these keys or tokens, usually read from environment variables:

    • INTERCOM_ACCESS_TOKEN

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

  • Compatibility

    Designed for Claude Code

    From compatibility in the SKILL.md frontmatter.

Context cost

Intercom Prod Checklist loads about 1.7k tokens when it runs, and up to ~2.9k if it reads all its reference files. Until then it costs about 90 tokens; SKILL.md has 630 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~90
When it runs · the whole SKILL.md, loaded when a task matches
~1.7k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~2.9k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from jeremylongshore/tons-of-skills-marketplace at commit cfae287, republished under its MIT licence (© jeremylongshore). 630 words, ~1,664 tokens.

Download SKILL.mdSave it as .claude/skills/intercom-prod-checklist/SKILL.md (or your agent's skills folder). This skill also uses 2 other files; get the full folder from GitHub.
name
intercom-prod-checklist
description
Execute Intercom production readiness checklist and rollback procedures. Use when deploying Intercom integrations to production, preparing for launch, or implementing go-live validation. Trigger with phrases like "intercom production", "deploy intercom", "intercom go-live", "intercom launch checklist", "intercom production readiness".
allowed-tools
Read, Bash(curl:*), Grep
compatibility
Designed for Claude Code
version
1.6.0
license
MIT
author
Jeremy Longshore <jeremy@intentsolutions.io>
tags
saas, support, messaging, intercom

Intercom Production Checklist

Overview

Complete checklist for deploying Intercom integrations to production, covering authentication, error handling, rate limits, webhooks, and monitoring. Work the pre-deployment checklist below section by section, run the pre-flight script as the go-live gate, and keep the rollback procedure ready before you launch.

Prerequisites

  • A production Intercom workspace with an access token issued from the Developer Hub.
  • $INTERCOM_ACCESS_TOKEN exported in the environment where you run the checks.
  • curl and jq available for the pre-flight and status probes.
  • The integration deployed behind a feature flag so it can be disabled without a redeploy.
  • (Optional) $WEBHOOK_URL set if the integration receives Intercom webhooks.

Instructions

Work through the checklist in order. Each group gates a distinct failure class — do not skip a group because "it probably works."

Authentication and secrets
  • Production access token stored in secret manager (not env files)
  • Token has minimal required OAuth scopes
  • Token rotation procedure documented and tested
  • Separate tokens for dev/staging/production workspaces
  • No hardcoded tokens in source code (verified with grep -r "dG9r" .)
API integration quality
  • All API calls wrapped in error handling (try/catch with IntercomError)
  • 429 rate limit retry with exponential backoff implemented
  • 5xx server error retry implemented
  • Request timeouts configured (recommended: 30s)
  • Pagination handles cursor-based iteration correctly
  • Contact search uses compound queries efficiently
Webhook endpoints
  • Webhook URL uses HTTPS (Intercom requires it)
  • X-Hub-Signature verification implemented (HMAC-SHA1)
  • Webhook handler responds within 5 seconds (Intercom timeout)
  • Idempotency: duplicate webhooks handled gracefully
  • Failed webhook retry handled (Intercom retries once after 1 min)
Data handling
  • PII redacted from logs (emails, names, phone numbers)
  • Contact data cached with appropriate TTL
  • GDPR deletion handler implemented for contact data
  • Custom attributes validated before sending to API
Monitoring and alerting
  • Health check endpoint includes Intercom connectivity test
  • Error rate alerting configured (threshold: 5% over 5 min)
  • Rate limit usage tracked (alert at 80% of limit)
  • Latency monitoring (alert if P95 > 2 seconds)
  • Intercom status page monitored (https://status.intercom.com)
Health check and go-live

Minimal health-check skeleton (the full module classifies degraded-vs-unhealthy from the IntercomError status code and wires an Express /health route — see the full walkthrough):

typescript
async function checkIntercomHealth(client: IntercomClient) {
  const start = Date.now();
  try {
    await client.admins.list();
    return { status: "healthy", latencyMs: Date.now() - start };
  } catch (err) {
    // 429 → degraded, 401 → unhealthy + unauthenticated, else unhealthy
    return { status: "unhealthy", latencyMs: Date.now() - start };
  }
}
Show full SKILL.md (255 more words)Show less

Output

  • A completed checklist where every applicable box is checked before launch.
  • A pre-flight run that prints Auth: PASS, current rate-limit headroom, the Intercom status indicator (none = clear), and the webhook endpoint HTTP code. A non-200 auth code exits non-zero and blocks the go-live.
  • A /health endpoint returning 200 when Intercom is healthy and 503 when it is degraded or unhealthy, with the classification reason in the JSON body.

Error Handling

AlertConditionSeverityAction
API unreachable5xx > 10/minP1Enable fallback, check status page
Auth failureAny 401P1Rotate token, verify in Developer Hub
Rate limited429 > 5/minP2Reduce request volume, add queuing
High latencyP95 > 3sP2Check Intercom status, enable caching
Webhook failuresDelivery errorsP3Check endpoint health, verify signature

If the integration is failing in production, run the rollback procedure in references/examples.md: flip the feature flag off first, then roll back the deployment, verify /health, and disable webhooks in the Developer Hub to stop queued deliveries reaching an unhealthy endpoint.

Examples

  • Production health check — a full TypeScript module plus Express /health endpoint with status classification: references/implementation.md.
  • Pre-flight verification script — a set -euo pipefail bash gate that checks auth, rate-limit headroom, platform status, and webhook reachability, with expected output: references/examples.md.
  • Rollback procedure — feature-flag disable, kubectl rollout undo, health verification, and webhook teardown: references/examples.md.

Resources

Next Steps

For version upgrades, see the intercom-upgrade-migration skill in this pack, which covers breaking-change migration and dependency bumps.

© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 2 other files (references) in skills/.curated/intercom-prod-checklist of jeremylongshore/tons-of-skills-marketplace.

  • SKILL.md
  • references/examples.md
  • references/implementation.md

Open the folder on GitHubat commit cfae287

Compare with similar skills

Intercom Prod Checklist next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Intercom Prod Checklist compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Intercom Prod Checklist this skilljeremylongshore/tons-of-skills-marketplace2.8k—~1.7kAutomated safety check: PassMIT
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Channel Debug Corevercel-labs/vercel-openclaw-archived117—~2kAutomated safety check: NotesMIT
Replicateericrisco/rsc-harness180—~2.6kAutomated safety check: PassMIT
Ar Io Gateway Operatorar-io/ar-io-node127—~8.8kAutomated safety check: NotesAGPL-3.0
Tg Bot Opsserejaris/personal-corp-os229—~1.6kAutomated safety check: NotesMIT

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Works with

Questions about Intercom Prod Checklist

What does Intercom Prod Checklist do?

Execute Intercom production readiness checklist and rollback procedures. Intercom Prod Checklist is an agent skill from jeremylongshore/tons-of-skills-marketplace. Execute Intercom production readiness checklist and rollback procedures.

When should I use Intercom Prod Checklist?

Intercom Prod Checklist fits situations like: deploying Intercom integrations to production; preparing for launch; implementing go-live validation; with phrases like intercom production.

How do I install Intercom Prod Checklist in Claude Code?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill intercom-prod-checklist -a claude-code`. Or copy the skill folder (skills/.curated/intercom-prod-checklist in jeremylongshore/tons-of-skills-marketplace) into .claude/skills/intercom-prod-checklist in your project. Claude Code loads it when a task matches its description.

How do I install Intercom Prod Checklist in Codex?

Run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill intercom-prod-checklist -a codex`. Or copy the skill folder (skills/.curated/intercom-prod-checklist in jeremylongshore/tons-of-skills-marketplace) into .agents/skills/intercom-prod-checklist in your project. Codex loads it when a task matches its description.

Can I use Intercom Prod Checklist in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add jeremylongshore/tons-of-skills-marketplace --skill intercom-prod-checklist -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/intercom-prod-checklist, .gemini/skills/intercom-prod-checklist, .github/skills/intercom-prod-checklist and .opencode/skills/intercom-prod-checklist in your project.

What does Intercom Prod Checklist need to run?

Going by SKILL.md and its folder, Intercom Prod Checklist needs the command-line tools its instructions call (kubectl) and credentials named INTERCOM_ACCESS_TOKEN. Our summary lists: A credential in INTERCOM_ACCESS_TOKEN. Its frontmatter pre-approves these tools: Read, Bash(curl:*), Grep. Compatibility (from SKILL.md): Designed for Claude Code.

Does Intercom Prod Checklist access the network?

SKILL.md names 2 domains. As links in the text: status.intercom.com and developers.intercom.com. This is read from the text; nothing was executed.

Is Intercom Prod Checklist safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Intercom Prod Checklist use?

Intercom Prod Checklist is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Intercom Prod Checklist use?

About 1.7k tokens (SKILL.md is roughly 6.7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 1.2k tokens, read only when the agent opens those files.

What are the alternatives to Intercom Prod Checklist?

Skills that share tags, products or a category with Intercom Prod Checklist: Golive (mikehasa/golive-skill, 1.3k stars), Channel Debug Core (vercel-labs/vercel-openclaw-archived, 117 stars), Replicate (ericrisco/rsc-harness, 180 stars) and Ar Io Gateway Operator (ar-io/ar-io-node, 127 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Intercom Prod Checklist?

jeremylongshore (a GitHub user) maintains it in jeremylongshore/tons-of-skills-marketplace, which has 2,827 GitHub stars. The repository holds 3,342 skills in this directory. The repository was last updated on October 10, 2026.

Source: jeremylongshore/tons-of-skills-marketplace on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.