Intercom Common Errors

What it does

When your agent uses it

• Encountering Intercom errors
• Debugging failed API requests
• Troubleshooting integration issues
• With phrases like intercom error

Example prompts

• “intercom error”
• “fix intercom”
• “intercom not working”
• “/intercom-common-errors”

Requirements

• Node.js
• A credential in INTERCOM_ACCESS_TOKEN
• Compatibility (from SKILL.md): Designed for Claude Code
• Pre-approved tools (allowed-tools): Read, Grep, Bash(curl:*)

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

1. 1Capture the error. Grab the HTTP status and the JSON body. Use Read on your app logs, or Grep the codebase for the failing call site to…
2. 2Match the code. Find the errors[].code in the Error Handling table below.
3. 3Confirm the token/limits first. Run the diagnostic script in references/diagnostics.md to rule out auth and rate-limit issues in one shot.
4. 4Apply the fix. Open references/error-reference.md, jump to your status code, and use the causes + fix snippet there.
5. 5Retry only retryable errors. 429 and 5xx are retryable with backoff; 4xx client errors are not — fix the request instead.

What it can do on your machine

Read from SKILL.md and the folder at commit 23ea8d4. It shows what the files ask for, not the result of running them.

• Tool permissions

  Pre-approves these tools, so the agent can use them without asking each time:

  • Read
  • Grep
  • Bash(curl:*)

  From allowed-tools in the SKILL.md frontmatter.

• Runs code

  Shell commands in SKILL.md call:

  • curl
  • jq
  • npm

  From the folder's file list and the shell code blocks in SKILL.md.

• Network

  Hosts in commands or code, which the agent is likely to contact:

  • api.intercom.io

  Also links to:

  • developers.intercom.com
  • status.intercom.com

  From URLs in SKILL.md, links to its own repository left out.

• Credentials

  Names these keys or tokens, usually read from environment variables:

  • INTERCOM_ACCESS_TOKEN

  From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

• Compatibility

  Designed for Claude Code

  From compatibility in the SKILL.md frontmatter.

Context cost

Intercom Common Errors loads about 1.3k tokens when it runs, and up to ~2.8k if it reads all its reference files. Until then it costs about 85 tokens; SKILL.md has 446 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it

~85

When it runs · the whole SKILL.md, loaded when a task matches

~1.3k

With references · SKILL.md plus every file in references/, read only if the agent opens them

~2.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from jeremylongshore/tons-of-skills-marketplace at commit 23ea8d4, republished under its MIT licence (© jeremylongshore). 446 words, ~1,273 tokens.

name

intercom-common-errors

description

Diagnose and fix Intercom API errors by HTTP status code and error type. Use when encountering Intercom errors, debugging failed API requests, or troubleshooting integration issues. Trigger with phrases like "intercom error", "fix intercom", "intercom not working", "debug intercom", "intercom 401", "intercom 429".

allowed-tools

Read, Grep, Bash(curl:*)

compatibility

Designed for Claude Code

version

1.6.0

license

MIT

author

Jeremy Longshore <jeremy@intentsolutions.io>

tags

saas, support, messaging, intercom

{
  "type": "error.list",
  "request_id": "req_abc123",
  "errors": [{ "code": "unauthorized", "message": "Access Token Invalid" }]
}

curl -s https://api.intercom.io/me \
  -H "Authorization: Bearer $INTERCOM_ACCESS_TOKEN" \
  -H "Accept: application/json" | jq '.type'
# Returns "admin" when the token is valid

const existing = await client.contacts.search({
  query: { field: "email", operator: "=", value: email },
});
return existing.data.length > 0
  ? existing.data[0]
  : client.contacts.create({ role: "user", email, externalId });

© jeremylongshore, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 2 other files (references) in skills/.curated/intercom-common-errors of jeremylongshore/tons-of-skills-marketplace.

• SKILL.md
• references/diagnostics.md
• references/error-reference.md

Open the folder on GitHubat commit 23ea8d4