Service Omni Queue Members Assign

What it does

When your agent uses it

• Bind agent users into a Salesforce Queue via GroupMember Data API POSTs
• With SOQL-based idempotency (safe re-run — only inserts missing bindings)
• Create the queue (service-omni-queue-deploy)
• Create the agent users (service-omni-agent-users-create)

Example prompts

• “/service-omni-queue-members-assign”

Requirements

• Python 3
• A Bash shell
• Pre-approved tools (allowed-tools): Bash, Read, Write, Edit, Glob, Grep

Workflow steps

6 steps, taken from the first numbered list in SKILL.md.

1. 1Compute safe_to_write; derive the 8-char org suffix.
2. 2Resolve the queue Group.Id by DeveloperName + Type='Queue'; block if missing.
3. 3Resolve the member set — generated mode queries User for agent{1..N}.@example.com (block if any expected user is missing); explicit mode…
4. 4Query existing GroupMember for the queue; compute the users not yet bound.
5. 5POST one GroupMember per missing user (individual POSTs, no allOrNone).
6. 6Re-query to confirm final membership and emit the report.

What it can do on your machine

Read from SKILL.md and the folder at commit 4bbae5c. It shows what the files ask for, not the result of running them.

• Tool permissions

  Pre-approves these tools, so the agent can use them without asking each time:

  • Bash
  • Read
  • Write
  • Edit
  • Glob
  • Grep

  From allowed-tools in the SKILL.md frontmatter.

• Runs code

  Ships 3 files in scripts/ (Python and Shell), which the agent can run.

  Shell commands in SKILL.md call:

  • bash
  • python3

  From the folder's file list and the shell code blocks in SKILL.md.

• Network

  No URLs in SKILL.md.

  From URLs in SKILL.md, links to its own repository left out.

• Credentials

  Names no API keys, tokens, secrets or passwords.

  From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Service Omni Queue Members Assign loads about 1.5k tokens when it runs, and up to ~3.8k if it reads all its reference files. Until then it costs about 159 tokens; SKILL.md has 580 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it

~159

When it runs · the whole SKILL.md, loaded when a task matches

~1.5k

With references · SKILL.md plus every file in references/, read only if the agent opens them

~3.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

• NotePre-approves every shell command (allowed-tools: Bash)SKILL.md

  allowed-tools: Bash, Read, Write, Edit, Glob, Grep

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from forcedotcom/sf-skills at commit 4bbae5c, republished under its Apache-2.0 licence (© forcedotcom). 580 words, ~1,519 tokens.

name

service-omni-queue-members-assign

description

Use to bind agent users into a Salesforce Queue via GroupMember Data API POSTs, with SOQL-based idempotency (safe re-run — only inserts missing bindings). Binds either the generated demo agents (agent{1..N}.<suffix>@example.com) or an explicit list of real agents passed as usernames/User Ids. Triggers: add agents to a Case/Voice queue, assign agent users to a queue, populate queue membership for Omni routing. Do not use to create the queue (service-omni-queue-deploy), to create the agent users (service-omni-agent-users-create), or to assign permission sets (service-omni-permission-set-assign).

allowed-tools

Bash, Read, Write, Edit, Glob, Grep

metadata.version

1.0

metadata.domains

Service

metadata.minApiVersion

66.0

metadata.relatedSkills

service-omni-agent-users-create, service-omni-permission-set-assign, service-omni-queue-deploy, service-omni-queue-routing-config-deploy

bash scripts/verify-and-bind.sh <org-alias> [queue-developer-name=CaseQueue] [count=3] [explicit-members-csv]
# demo agents (default):
bash scripts/verify-and-bind.sh myorg CaseQueue 3
# real agents by username/id:
bash scripts/verify-and-bind.sh myorg VoiceQueue "" "jdoe@acme.com,005XX000001abcd"

© forcedotcom, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 4 other files (scripts, references) in skills/service-omni-queue-members-assign of forcedotcom/sf-skills.

• SKILL.md
• references/api-notes.md
• scripts/tests/_bootstrap.py
• scripts/tests/test_queue_members_contracts.py
• scripts/verify-and-bind.sh

Open the folder on GitHubat commit 4bbae5c