Service Omni Queue Deploy

What it does

When your agent uses it

• Create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall)
• Discovered via its QueueSobject binding rather than by hardcoded name
• Add users to the queue (service-omni-queue-members-assign)
• For sObjects outside Case/Incident/MessagingSession/VoiceCall

Example prompts

• “/service-omni-queue-deploy”

Requirements

• A Bash shell
• Pre-approved tools (allowed-tools): Bash, Read, Write, Edit, Glob, Grep

Workflow steps

5 steps, taken from the first numbered list in SKILL.md.

1. 1Prereq — confirm the sObject via EntityDefinition.
2. 2Discover — QueueSobject WHERE SobjectType = ''. A hit is reused. No hit: create via the Metadata API when --create-if-missing, else block…
3. 3Inspect — read the queue's QueueRoutingConfigId and its full QueueSobject list.
4. 4Align (optional) — when routing_config_dn is supplied, resolve its Id and PATCH Group.QueueRoutingConfigId if drifted.
5. 5Re-query — confirm convergence and emit JSON.

What it can do on your machine

Read from SKILL.md and the folder at commit e5164d9. It shows what the files ask for, not the result of running them.

• Tool permissions

  Pre-approves these tools, so the agent can use them without asking each time:

  • Bash
  • Read
  • Write
  • Edit
  • Glob
  • Grep

  From allowed-tools in the SKILL.md frontmatter.

• Runs code

  Ships 1 file in scripts/ (Shell), which the agent can run.

  Shell commands in SKILL.md call:

  • bash
  • sf

  From the folder's file list and the shell code blocks in SKILL.md.

• Network

  No URLs in SKILL.md.

  From URLs in SKILL.md, links to its own repository left out.

• Credentials

  Names no API keys, tokens, secrets or passwords.

  From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Service Omni Queue Deploy loads about 1.8k tokens when it runs, and up to ~3.5k if it reads all its reference files. Until then it costs about 192 tokens; SKILL.md has 738 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it

~192

When it runs · the whole SKILL.md, loaded when a task matches

~1.8k

With references · SKILL.md plus every file in references/, read only if the agent opens them

~3.5k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

• NotePre-approves every shell command (allowed-tools: Bash)SKILL.md

  allowed-tools: Bash, Read, Write, Edit, Glob, Grep

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from forcedotcom/sf-skills at commit e5164d9, republished under its Apache-2.0 licence (© forcedotcom). 738 words, ~1,832 tokens.

name

service-omni-queue-deploy

description

Use to verify or create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), discovered via its QueueSobject binding rather than by hardcoded name. Reuses whatever queue already routes the target sObject; with --create-if-missing it creates a Queue via the Metadata API (Group + QueueSobject) when none is bound and aligns its QueueRoutingConfigId to a caller-specified QRC. Returns created, reused, updated, or blocked. Triggers: verify or create a queue for Case/Incident/Messaging/Voice routing, align queue routing config, set up an Omni voice queue. Do not use to add users to the queue (service-omni-queue-members-assign) or for sObjects outside Case/Incident/MessagingSession/VoiceCall.

allowed-tools

Bash, Read, Write, Edit, Glob, Grep

metadata.version

1.0

metadata.domains

Service

metadata.minApiVersion

66.0

metadata.relatedSkills

service-omni-channel-setup-coordinate, service-omni-queue-members-assign, service-omni-queue-routing-config-deploy

bash scripts/verify-and-align.sh <org-alias> [Case|Incident|MessagingSession|VoiceCall] [routing_config_dn] [queue_developer_name] [--create-if-missing]
# create + bind a Voice queue on a fresh org:
bash scripts/verify-and-align.sh myorg VoiceCall Voice_Routing_Config "" --create-if-missing

© forcedotcom, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 2 other files (scripts, references) in skills/service-omni-queue-deploy of forcedotcom/sf-skills.

• SKILL.md
• references/api-notes.md
• scripts/verify-and-align.sh

Open the folder on GitHubat commit e5164d9