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Agent skill

Service Omni Command Center Configure

by forcedotcom in forcedotcom/sf-skills

A skill your agent uses to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings.

Apache-2.0Auto-check: notesAI & LLM Engineering

Install Service Omni Command Center Configure

skills CLI
$ npx skills add forcedotcom/sf-skills --skill service-omni-command-center-configure -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install forcedotcom/sf-skills service-omni-command-center-configure --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/forcedotcom/sf-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/service-omni-command-center-configure .claude/skills/service-omni-command-center-configure && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
service-omni-command-center-configure
GitHub stars
1.1k
Token cost
~1.4k tokens
SKILL.md length
520 words
Files
5 (incl. scripts, references)
Skills in repo
252
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings.

  • Works in 7 steps: Authenticate and retrieve… → Confirm the V2 field is present. If it… → Build a requested-value set containing… → …
  • : enable Command Center V2
  • SKILL.md covers Inputs, Safety, Behavior and Output contract, plus 1 more section
  • Runs Python and Shell scripts from its folder; calls bash

What it does

Service Omni Command Center Configure is an agent skill from forcedotcom/sf-skills. Use to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings. Requires explicit apply consent, refuses production customer orgs, and verifies the seeded V2 page and tab. TRIGGER when: enable Command Center V2, configure conversation monitoring, enable agent sneak peek, enable customer sneak peek, configure whisper messaging, or enable queues and skills actions. Do not use to assign supervisor…

Its SKILL.md is about 1.4k tokens, which your agent loads only when the skill is triggered. The skill folder holds 7 other files, including scripts and reference files (for example `references/api-notes.md`, `scripts/configure-and-report.sh` and `scripts/settings_document.py`).

It sits in AI & LLM Engineering, covering Speech recognition and synthesis. The repository describes itself as: Salesforce's curated collection of agent skills for building applications. Optimized for Agentforce Vibes, compatible with all AI tools. The licence is Apache-2.0.

When your agent uses it

  • : enable Command Center V2
  • Configure conversation monitoring
  • Enable agent sneak peek
  • Enable customer sneak peek

Example prompts

  • “/service-omni-command-center-configure”

Requirements

  • Python 3
  • A Bash shell
  • Pre-approved tools (allowed-tools): Bash, Read, Write, Edit, Grep, Glob

Workflow steps

7 steps, taken from the first numbered list in SKILL.md.

  1. Authenticate and retrieve Settings:OmniChannel at API v66.
  2. Confirm the V2 field is present. If it is absent, return blocked with reason_code=platform_api_unavailable; do not attempt a deploy.
  3. Build a requested-value set containing V2=true plus only the optional controls explicitly supplied by the caller.
  4. In plan, return action_needed or reused without writing.
  5. In run, enforce --apply and the non-production guard, mutate a private copy of the retrieved document, and deploy it.
  6. Retrieve the settings again and require every requested value to match.
  7. Require both the seeded FlexiPage (CommandCenterForServiceV2_L) and V2 TabDefinition to be observable. Missing or unreadable provisioning…

What it can do on your machine

Read from SKILL.md and the folder at commit 4bbae5c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Bash
    • Read
    • Write
    • Edit
    • Grep
    • Glob

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 3 files in scripts/ (Python and Shell), which the agent can run.

    Shell commands in SKILL.md call:

    • bash

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Service Omni Command Center Configure loads about 1.4k tokens when it runs, and up to ~2k if it reads all its reference files. Until then it costs about 153 tokens; SKILL.md has 520 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~153
When it runs · the whole SKILL.md, loaded when a task matches
~1.4k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~2k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check: notes

The automated check noted patterns worth knowing about, such as sudo or a known installer.

  • NotePre-approves every shell command (allowed-tools: Bash)SKILL.md
    allowed-tools: Bash, Read, Write, Edit, Grep, Glob

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from forcedotcom/sf-skills at commit 4bbae5c, republished under its Apache-2.0 licence (© forcedotcom). 520 words, ~1,450 tokens.

Download SKILL.mdSave it as .claude/skills/service-omni-command-center-configure/SKILL.md (or your agent's skills folder). This skill also uses 4 other files; get the full folder from GitHub.
name
service-omni-command-center-configure
description
Use to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings. Requires explicit apply consent, refuses production customer orgs, and verifies the seeded V2 page and tab. TRIGGER when: enable Command Center V2, configure conversation monitoring, enable agent sneak peek, enable customer sneak peek, configure whisper messaging, or enable queues and skills actions. Do not use to assign supervisor permissions or configure classic OmniSupervisorConfig metadata.
allowed-tools
Bash, Read, Write, Edit, Grep, Glob
metadata.version
1.0
metadata.domains
Service
metadata.minApiVersion
69.0
metadata.relatedSkills
service-omni-base-settings-configure, service-omni-channel-setup-coordinate, service-omni-command-center-analyze, service-omni-supervisor-config-deploy

service-omni-command-center-configure

Enable Command Center for Service V2 through Settings:OmniChannel and optionally configure the five supervisor controls exposed by the same Metadata API contract. The writer retrieves the org's complete settings document, changes only requested elements, deploys that preserved document, retrieves it again, and verifies both the values and the platform-created CommandCenterForServiceV2_L page and V2 tab.

The skill fails closed with platform_api_unavailable when the retrieved settings document does not expose enableCommandCenterForServiceV2.

Run service-omni-base-settings-configure first so the Omni foundation is enabled. If the org does not support Command Center V2, use service-omni-supervisor-config-deploy for the classic supervisor configuration instead.

For an end-to-end setup, service-omni-channel-setup-coordinate invokes this skill only when OMNI_COMMAND_CENTER_V2=1; the coordinator's default supervisor path remains unchanged.

Inputs

bash
bash scripts/configure-and-report.sh plan <org-alias> [options]
bash scripts/configure-and-report.sh run  <org-alias> --apply [options]

Options:

OptionMetadata elementValues
--conversation-monitoringenableConversationMonitoringtrue or false
--agent-sneak-peekenableAgentSneakPeektrue or false
--customer-sneak-peekenableClientSneakPeektrue or false
--whisper-messagingenableWhisperMessagingtrue or false
--queues-and-skillsenableSkillsAndQueueActionstrue or false

enableCommandCenterForServiceV2=true is always requested. Unspecified supervisor controls are preserved exactly as retrieved. The skill intentionally does not disable V2 because disabling an org-level supervisor experience is a materially different operation.

Safety

  • plan is read-only and never deploys.
  • run requires the literal --apply flag before any mutation.
  • Writes are allowed only when IsSandbox=true, TrialExpirationDate is non-null, or OrganizationType is Developer Edition or Base Edition. There is no production override.
  • Settings is a whole-document Metadata API type. Never deploy a partial or hardcoded OmniChannel.settings-meta.xml; doing so can reset unrelated Omni settings.
  • The target org must have Enhanced Omni-Channel and the Command Center for Service V2 release gater. The API field is also permission-gated by Customize Application.
Show full SKILL.md (261 more words)Show less

Behavior

  1. Authenticate and retrieve Settings:OmniChannel at API v66.
  2. Confirm the V2 field is present. If it is absent, return blocked with reason_code=platform_api_unavailable; do not attempt a deploy.
  3. Build a requested-value set containing V2=true plus only the optional controls explicitly supplied by the caller.
  4. In plan, return action_needed or reused without writing.
  5. In run, enforce --apply and the non-production guard, mutate a private copy of the retrieved document, and deploy it.
  6. Retrieve the settings again and require every requested value to match.
  7. Require both the seeded FlexiPage (CommandCenterForServiceV2_L) and V2 TabDefinition to be observable. Missing or unreadable provisioning evidence returns blocked; the skill never guesses.

The platform's ON-transition hook is idempotent: it creates missing profile tab configuration and seeds the baseline FlexiPage only when needed. Existing page customizations are not overwritten. If the preference is already true but its seed artifacts are missing, the skill returns seed_incomplete; it does not force a destructive OFF→ON cycle.

Output contract

The script emits one JSON object with:

  • status: configured, reused, action_needed, or blocked
  • reason_code: a stable reason such as changes_required, already_configured, platform_api_unavailable, unsafe_target, deploy_failed, verification_failed, or seed_incomplete
  • requested, before, and after: setting values, with presence retained in the snapshots
  • safe_to_write, deploy_id, and verification
  • manual_actions: permission assignment and any required follow-up
  • blocking_issue: populated only when blocked

Enabling the org preference does not grant user access. Assign a permission set containing CommandCenterForServiceUser to each intended supervisor, then run service-omni-command-center-analyze <org> <supervisor> to verify end-to-end readiness.

References

FileWhen to read
references/api-notes.mdMetadata names, platform gates, seed behavior, and known limitations

© forcedotcom, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 4 other files (scripts, references) in skills/service-omni-command-center-configure of forcedotcom/sf-skills.

  • SKILL.md
  • references/api-notes.md
  • scripts/configure-and-report.sh
  • scripts/settings_document.py
  • scripts/tests/test_command_center_configure_contracts.py

Open the folder on GitHubat commit 4bbae5c

Compare with similar skills

Service Omni Command Center Configure next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Service Omni Command Center Configure compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Service Omni Command Center Configure this skillforcedotcom/sf-skills1.1k—~1.4kAutomated safety check: NotesApache-2.0
TriageTalAter/annyang6.8k—~810Automated safety check: NotesMIT
Yichen Asrmcncarl/yichen-skills4.4k—~780Automated safety check: PassCustom licence
Dingtalk MinutesDingTalk-Real-AI/dingtalk-workspace-cli3.2k—~2.3kAutomated safety check: PassApache-2.0
Youtube FetcherJimmySadek/youtube-fetcher-to-markdown485—~3.1kAutomated safety check: PassMIT
Yichen Web Researchmcncarl/yichen-skills4.4k—~1.9kAutomated safety check: PassCustom licence

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Categories

Questions about Service Omni Command Center Configure

What does Service Omni Command Center Configure do?

A skill your agent uses to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings. Service Omni Command Center Configure is an agent skill from forcedotcom/sf-skills. Use to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings.

When should I use Service Omni Command Center Configure?

Service Omni Command Center Configure fits situations like: : enable Command Center V2; configure conversation monitoring; enable agent sneak peek; enable customer sneak peek.

How do I install Service Omni Command Center Configure in Claude Code?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-command-center-configure -a claude-code`. Or copy the skill folder (skills/service-omni-command-center-configure in forcedotcom/sf-skills) into .claude/skills/service-omni-command-center-configure in your project. Claude Code loads it when a task matches its description.

How do I install Service Omni Command Center Configure in Codex?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-command-center-configure -a codex`. Or copy the skill folder (skills/service-omni-command-center-configure in forcedotcom/sf-skills) into .agents/skills/service-omni-command-center-configure in your project. Codex loads it when a task matches its description.

Can I use Service Omni Command Center Configure in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add forcedotcom/sf-skills --skill service-omni-command-center-configure -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/service-omni-command-center-configure, .gemini/skills/service-omni-command-center-configure, .github/skills/service-omni-command-center-configure and .opencode/skills/service-omni-command-center-configure in your project.

What does Service Omni Command Center Configure need to run?

Going by SKILL.md and its folder, Service Omni Command Center Configure needs Python and a shell for the scripts in its folder and the command-line tools its instructions call (bash). Our summary lists: Python 3; A Bash shell. Its frontmatter pre-approves these tools: Bash, Read, Write, Edit, Grep, Glob.

Does Service Omni Command Center Configure access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Service Omni Command Center Configure safe to install?

Our automated static check of SKILL.md found notes only (pre-approves every shell command (allowed-tools: bash)), nothing it rates as a warning. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Service Omni Command Center Configure use?

Service Omni Command Center Configure is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Service Omni Command Center Configure use?

About 1.4k tokens (SKILL.md is roughly 5.8k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 590 tokens, read only when the agent opens those files.

What are the alternatives to Service Omni Command Center Configure?

Skills that share tags, products or a category with Service Omni Command Center Configure: Triage (TalAter/annyang, 6.8k stars), Yichen Asr (mcncarl/yichen-skills, 4.4k stars), Dingtalk Minutes (DingTalk-Real-AI/dingtalk-workspace-cli, 3.2k stars) and Youtube Fetcher (JimmySadek/youtube-fetcher-to-markdown, 485 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Service Omni Command Center Configure?

forcedotcom (a GitHub organization) maintains it in forcedotcom/sf-skills, which has 1,067 GitHub stars. The repository holds 252 skills in this directory. The repository was last updated on October 9, 2026.

Source: forcedotcom/sf-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.