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Agent skill

Service Omni Attribute Routing Configure

by forcedotcom in forcedotcom/sf-skills

A skill your agent uses to manage Omni-Channel attribute-based routing rules through the Tooling API.

Apache-2.0Auto-check: notesAI & LLM Engineering

Install Service Omni Attribute Routing Configure

skills CLI
$ npx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install forcedotcom/sf-skills service-omni-attribute-routing-configure --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/forcedotcom/sf-skills.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/service-omni-attribute-routing-configure .claude/skills/service-omni-attribute-routing-configure && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
service-omni-attribute-routing-configure
GitHub stars
1.1k
Token cost
~676 tokens
SKILL.md length
147 words
Files
4 (incl. scripts, references)
Skills in repo
252
Repo updated
First seen
Licence
Apache-2.0

At a glance

A skill your agent uses to manage Omni-Channel attribute-based routing rules through the Tooling API.

  • Manage Omni-Channel attribute-based routing rules through the Tooling API
  • SKILL.md covers Usage, Safety and behavior, Boundaries and Reference
  • Runs Shell and Python scripts from its folder; calls bash
  • : list attribute-routing rules

What it does

Service Omni Attribute Routing Configure is an agent skill from forcedotcom/sf-skills. Use to manage Omni-Channel attribute-based routing rules through the Tooling API. TRIGGER when: list attribute-routing rules, inspect a WorkSkillRouting rule, create an inactive routing rule, add a field-to-skill mapping, activate a complete routing rule, deactivate a routing rule, or delete a routing rule or attribute. Do not use to create agent skills or routing flows.

Its SKILL.md is about 680 tokens, which your agent loads only when the skill is triggered. The skill folder holds 6 other files, including scripts and reference files (for example `references/api-notes.md`, `scripts/configure-and-report.sh` and `scripts/tests/test_attribute_routing_contracts.py`).

It sits in AI & LLM Engineering, covering Building AI agents. The repository describes itself as: Salesforce's curated collection of agent skills for building applications. Optimized for Agentforce Vibes, compatible with all AI tools. The licence is Apache-2.0.

When your agent uses it

  • Manage Omni-Channel attribute-based routing rules through the Tooling API
  • : list attribute-routing rules
  • Inspect a WorkSkillRouting rule
  • Create an inactive routing rule

Example prompts

  • “/service-omni-attribute-routing-configure”

Requirements

  • Python 3
  • A Bash shell
  • Pre-approved tools (allowed-tools): Bash, Read, Write, Grep, Glob

What it can do on your machine

Read from SKILL.md and the folder at commit 4bbae5c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves these tools, so the agent can use them without asking each time:

    • Bash
    • Read
    • Write
    • Grep
    • Glob

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 2 files in scripts/ (Shell and Python), which the agent can run.

    Shell commands in SKILL.md call:

    • bash

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Service Omni Attribute Routing Configure loads about 676 tokens when it runs, and up to ~898 if it reads all its reference files. Until then it costs about 104 tokens; SKILL.md has 147 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~104
When it runs · the whole SKILL.md, loaded when a task matches
~676
With references · SKILL.md plus every file in references/, read only if the agent opens them
~898

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check: notes

The automated check noted patterns worth knowing about, such as sudo or a known installer.

  • NotePre-approves every shell command (allowed-tools: Bash)SKILL.md
    allowed-tools: Bash, Read, Write, Grep, Glob

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from forcedotcom/sf-skills at commit 4bbae5c, republished under its Apache-2.0 licence (© forcedotcom). 147 words, ~676 tokens.

Download SKILL.mdSave it as .claude/skills/service-omni-attribute-routing-configure/SKILL.md (or your agent's skills folder). This skill also uses 3 other files; get the full folder from GitHub.
name
service-omni-attribute-routing-configure
description
Use to manage Omni-Channel attribute-based routing rules through the Tooling API. TRIGGER when: list attribute-routing rules, inspect a WorkSkillRouting rule, create an inactive routing rule, add a field-to-skill mapping, activate a complete routing rule, deactivate a routing rule, or delete a routing rule or attribute. Do not use to create agent skills or routing flows.
allowed-tools
Bash, Read, Write, Grep, Glob
metadata.version
1.0
metadata.domains
Service
metadata.minApiVersion
68.0
metadata.relatedSkills
service-omni-work-skill-routing-configure

service-omni-attribute-routing-configure

Manage the full WorkSkillRouting and WorkSkillRoutingAttribute lifecycle using the approved Tooling API contract. Create rules inactive, add all mappings, and activate only after at least one mapping exists.

Usage

bash
bash scripts/configure-and-report.sh <org> list
bash scripts/configure-and-report.sh <org> get <rule-id>
bash scripts/configure-and-report.sh <org> create <developer-name> <label> <related-entity>
bash scripts/configure-and-report.sh <org> add-attribute <rule-id> <Entity.Field> <value> <skill-id> <level> <related-entity> [additional] [priority]
bash scripts/configure-and-report.sh <org> set-active <rule-id> true|false
CONFIRM_DELETE=1 bash scripts/configure-and-report.sh <org> delete-attribute <attribute-id>
CONFIRM_DELETE=1 bash scripts/configure-and-report.sh <org> delete-rule <rule-id>

Safety and behavior

  • Reads require View Setup. Writes require Customize Application and are refused on production customer orgs.
  • Omni-Channel and Skills-Based Routing must be enabled, and referenced Skill records must already exist.
  • Creation always starts inactive. Activation reads the complete Metadata compound, preserves all mappings, removes the read-only urls member, changes only isActive, and verifies with a cold read.
  • The script rejects activation without mappings, invalid skill levels, invalid additional-skill priorities, and deletion without CONFIRM_DELETE=1.
  • Existing identical mappings are reused.

Boundaries

Use service-omni-work-skill-routing-configure for the simpler one-mapping Metadata API workflow. Use this skill when the user explicitly needs Tooling CRUD, multiple mappings, activation control, or deletion.

Reference

Read references/api-notes.md before changing the payload or compound Metadata handling.

© forcedotcom, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 3 other files (scripts, references) in skills/service-omni-attribute-routing-configure of forcedotcom/sf-skills.

  • SKILL.md
  • references/api-notes.md
  • scripts/configure-and-report.sh
  • scripts/tests/test_attribute_routing_contracts.py

Open the folder on GitHubat commit 4bbae5c

Compare with similar skills

Service Omni Attribute Routing Configure next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Service Omni Attribute Routing Configure compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Service Omni Attribute Routing Configure this skillforcedotcom/sf-skills1.1k—~676Automated safety check: NotesApache-2.0
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Senior Prompt Engineermaslennikov-ig/claude-code-orchestrator-kit2603 repos~1.4kAutomated safety check: PassCustom licence
Create Agentgnekt/My-Brain-Is-Full-Crew3.9k—~3.1kAutomated safety check: PassCustom licence
Ms Agent Framework RAGshuyu-labs/WebCode278—~1.1kAutomated safety check: PassCustom licence

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Categories

Questions about Service Omni Attribute Routing Configure

What does Service Omni Attribute Routing Configure do?

A skill your agent uses to manage Omni-Channel attribute-based routing rules through the Tooling API. Service Omni Attribute Routing Configure is an agent skill from forcedotcom/sf-skills. Use to manage Omni-Channel attribute-based routing rules through the Tooling API.

When should I use Service Omni Attribute Routing Configure?

Service Omni Attribute Routing Configure fits situations like: manage Omni-Channel attribute-based routing rules through the Tooling API; : list attribute-routing rules; inspect a WorkSkillRouting rule; create an inactive routing rule.

How do I install Service Omni Attribute Routing Configure in Claude Code?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a claude-code`. Or copy the skill folder (skills/service-omni-attribute-routing-configure in forcedotcom/sf-skills) into .claude/skills/service-omni-attribute-routing-configure in your project. Claude Code loads it when a task matches its description.

How do I install Service Omni Attribute Routing Configure in Codex?

Run `npx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a codex`. Or copy the skill folder (skills/service-omni-attribute-routing-configure in forcedotcom/sf-skills) into .agents/skills/service-omni-attribute-routing-configure in your project. Codex loads it when a task matches its description.

Can I use Service Omni Attribute Routing Configure in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/service-omni-attribute-routing-configure, .gemini/skills/service-omni-attribute-routing-configure, .github/skills/service-omni-attribute-routing-configure and .opencode/skills/service-omni-attribute-routing-configure in your project.

What does Service Omni Attribute Routing Configure need to run?

Going by SKILL.md and its folder, Service Omni Attribute Routing Configure needs a shell and Python for the scripts in its folder and the command-line tools its instructions call (bash). Our summary lists: Python 3; A Bash shell. Its frontmatter pre-approves these tools: Bash, Read, Write, Grep, Glob.

Does Service Omni Attribute Routing Configure access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Service Omni Attribute Routing Configure safe to install?

Our automated static check of SKILL.md found notes only (pre-approves every shell command (allowed-tools: bash)), nothing it rates as a warning. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Service Omni Attribute Routing Configure use?

Service Omni Attribute Routing Configure is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Service Omni Attribute Routing Configure use?

About 676 tokens (SKILL.md is roughly 2.7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 222 tokens, read only when the agent opens those files.

What are the alternatives to Service Omni Attribute Routing Configure?

Skills that share tags, products or a category with Service Omni Attribute Routing Configure: Agent Builder (shareAI-lab/learn-claude-code, 78k stars), Paperclip Create Agent (paperclipai/paperclip, 100k stars), Senior Prompt Engineer (maslennikov-ig/claude-code-orchestrator-kit, 260 stars) and Create Agent (gnekt/My-Brain-Is-Full-Crew, 3.9k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Service Omni Attribute Routing Configure?

forcedotcom (a GitHub organization) maintains it in forcedotcom/sf-skills, which has 1,067 GitHub stars. The repository holds 252 skills in this directory. The repository was last updated on October 9, 2026.

Source: forcedotcom/sf-skills on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.