Cashclaw Reputation Manager

Structure:
1. Acknowledge - Thank them for the feedback (not generic).
2. Empathize - Show you understand why they are frustrated.
3. Address - Respond to the specific issue they raised.
4. Resolve - Offer a concrete next step (not "call us").
5. Offline - Move the conversation to a private channel.

Tone: Professional, empathetic, never defensive.
Length: 60-120 words.

Hi {name}, thank you for sharing your experience. I understand how
frustrating it must be to {specific issue from review}. That is not
the standard we hold ourselves to. Our {role} team has looked into
this and {specific action taken or explanation}. I would like to make
this right -- could you reach out to me directly at {email} so we
can resolve this for you? - {Manager Name}, {Title}

Structure:
1. Thank - Genuine appreciation for balanced feedback.
2. Highlight - Acknowledge what they liked.
3. Address - Respond to the criticism constructively.
4. Invite - Ask them to give you another chance.

Tone: Warm, constructive, forward-looking.
Length: 50-90 words.

Structure:
1. Thank - Specific, not generic.
2. Reinforce - Reference something specific they mentioned.
3. Invite - Encourage them to share or return.

Tone: Grateful, personal, brief.
Length: 30-60 words.

ALWAYS:
  - Address the reviewer by name
  - Reference specific details from their review
  - Take ownership of mistakes (never blame the customer)
  - Provide a concrete resolution path
  - Sign with a real person's name and title
  - Respond within 24-48 hours of the review

NEVER:
  - Use the same template for multiple responses
  - Be defensive or argumentative
  - Share private customer details publicly
  - Offer compensation publicly (do this offline)
  - Accuse the reviewer of lying
  - Use corporate jargon ("we value your feedback" alone is insufficient)
  - Respond to fake reviews without flagging them first

# Online Reputation Report

**Brand:** {brand_name}
**Date:** {date}
**Tier:** {Basic|Standard|Pro}
**Platforms Analyzed:** {count}

---

## Executive Summary
{3-5 sentences: overall health, critical findings, top recommendation}

## Reputation Score Card
| Metric | Score | Benchmark | Status |
|--------|-------|-----------|--------|
| Overall Rating | 4.2/5 | 4.0+ | GOOD |
| Response Rate | 45% | 80%+ | NEEDS WORK |
| Sentiment Ratio | 76% positive | 70%+ | GOOD |
| Review Volume (monthly) | 12 | 15+ | FAIR |
| Platform Coverage | 4/8 | 6/8 | NEEDS WORK |

## Platform-by-Platform Analysis
{Detailed breakdown per platform}

## Sentiment Analysis
{Topic analysis with trends}

## Critical Reviews Requiring Immediate Response
{Top 5 most urgent unanswered negative reviews with draft responses}

## Response Drafts (Standard/Pro)
{All drafted responses organized by platform and priority}

## Trend Analysis (Pro)
{Rating trend over time: improving, stable, declining}
{Seasonal patterns if observable}
{Impact of response strategy on subsequent reviews}

## Strategic Recommendations
1. {Highest-impact recommendation}
2. {Second recommendation}
3. {Third recommendation}
4. {Fourth recommendation}
5. {Fifth recommendation}

## Action Plan
| Action | Priority | Effort | Expected Impact |
|--------|----------|--------|-----------------|
| {action1} | High | Low | +0.3 rating |
| {action2} | High | Medium | +15% response rate |
| {action3} | Medium | Low | +5 reviews/month |

---
*Generated by CashClaw Reputation Manager | cashclaw.ai*

[ ] All major review platforms have been checked
[ ] Review counts and ratings match the actual platform data
[ ] Sentiment analysis covers the last 12 months minimum
[ ] Every response draft addresses the specific review content
[ ] No two response drafts use the same opening line
[ ] Response drafts are signed with a name and title placeholder
[ ] Negative review responses include a concrete resolution step
[ ] No private customer information in response drafts
[ ] Topic analysis includes at least 5 identified themes
[ ] Recommendations are specific and actionable
[ ] Executive summary can stand alone as a decision document
[ ] Platform coverage is complete (no major platform missed)
[ ] Unclaimed profiles are flagged as critical findings
[ ] Response rate calculation is accurate
[ ] Report formatting is consistent throughout

deliverables/
  reputation-report-{brand}-{date}.md   - Full reputation analysis
  review-responses.md                    - All drafted responses (Standard/Pro)
  brief-summary.md                       - Executive summary for quick review

# Review Response Drafts

**Brand:** {brand_name}
**Date:** {date}
**Total Responses Drafted:** {count}

## Priority: HIGH (respond within 24 hours)

### Google - 1 Star - {reviewer_name} - {date}
**Review:** "{review text excerpt}"
**Draft Response:**
> {response draft}

### Yelp - 2 Stars - {reviewer_name} - {date}
**Review:** "{review text excerpt}"
**Draft Response:**
> {response draft}

## Priority: MEDIUM (respond within 48 hours)

### Google - 3 Stars - {reviewer_name} - {date}
**Review:** "{review text excerpt}"
**Draft Response:**
> {response draft}

## Priority: LOW (respond within 1 week)

### Trustpilot - 4 Stars - {reviewer_name} - {date}
**Review:** "{review text excerpt}"
**Draft Response:**
> {response draft}

Monitoring Config:
  Brand: "{brand_name}"
  Check Frequency: "weekly"
  Platforms:
    - google_business
    - yelp
    - trustpilot
    - facebook
    - g2

  Alerts:
    new_negative_review: "immediate"
    rating_drop_threshold: 0.2
    new_platform_mention: "daily_digest"

  Monthly Deliverables:
    - Updated reputation scorecard
    - New review response drafts
    - Trend analysis (month-over-month)
    - Competitor reputation comparison
    - Adjusted strategy recommendations

# Run a basic reputation audit
cashclaw reputation --brand "Acme Corp" --url "https://acme.com" --tier basic

# Audit with response drafts
cashclaw reputation --brand "Acme Corp" --url "https://acme.com" --tier standard --responses

# Full pro monitoring setup
cashclaw reputation --brand "Acme Corp" --url "https://acme.com" --tier pro --monitor monthly

# Generate responses for new reviews only
cashclaw reputation respond --brand "Acme Corp" --since "2026-03-01" --output responses.md

# Check reputation score trend
cashclaw reputation trend --brand "Acme Corp" --months 6