Etsy Custom Orders
nexscope-ai/eCommerce-Skills
Custom order management — communication templates, pricing, delivery timelines, return policies
Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged…
OfficialApache-2.0Auto-check passed
Install Customer Care
$ npx skills add anthropics/commerce-agents --skill customer-care -a claude-codeProject install by default; add -g for ~/.claude/skills/.
$ gh skill install anthropics/commerce-agents customer-care --agent claude-codeProject scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .claude/skills && cp -r skills-src/shopping-agent/skills/customer-care .claude/skills/customer-care && rm -rf skills-srcUse ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.
Claude Code skills documentation · loads skills from .claude/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .claude/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.Claude Code copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$skill-installer install https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-careType this inside Codex. $skill-installer <name> installs a curated skill from openai/skills. The installer writes to $CODEX_HOME/skills (default ~/.codex/skills). Restart Codex if the skill does not show up.
$ npx skills add anthropics/commerce-agents --skill customer-care -a codexProject install goes to .agents/skills/; add -g for ~/.codex/skills/.
$ gh skill install anthropics/commerce-agents customer-care --agent codexProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .agents/skills && cp -r skills-src/shopping-agent/skills/customer-care .agents/skills/customer-care && rm -rf skills-srcUse ~/.agents/skills/ instead of .agents/skills for a personal install.
Codex skills documentation · loads skills from .agents/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .agents/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.Codex copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add anthropics/commerce-agents --skill customer-care -a cursorProject install goes to .agents/skills/; add -g for ~/.cursor/skills/.
$ gh skill install anthropics/commerce-agents customer-care --agent cursorProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .cursor/skills && cp -r skills-src/shopping-agent/skills/customer-care .cursor/skills/customer-care && rm -rf skills-srcUse ~/.cursor/skills/ instead of .cursor/skills for a personal install.
Cursor skills documentation · loads skills from .cursor/skills/, .agents/skills/, .claude/skills/, .codex/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .cursor/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.Cursor copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gemini skills install https://github.com/anthropics/commerce-agents.git --path shopping-agent/skills/customer-care--scope user (default) or --scope workspace; --path is the subfolder of the repo that holds the skill; --consent skips the security confirmation prompt.
$ npx skills add anthropics/commerce-agents --skill customer-care -a gemini-cliProject install goes to .agents/skills/; add -g for ~/.gemini/skills/.
$ gh skill install anthropics/commerce-agents customer-care --agent gemini-cliProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .gemini/skills && cp -r skills-src/shopping-agent/skills/customer-care .gemini/skills/customer-care && rm -rf skills-srcUse ~/.gemini/skills/ instead of .gemini/skills for a personal install, then run /skills reload.
Gemini CLI skills documentation · loads skills from .gemini/skills/, .agents/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .gemini/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.Gemini CLI copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ gh skill install anthropics/commerce-agents customer-careInstalls for Copilot at project scope by default; add --scope user for a personal install. Preview a skill first with gh skill preview. Needs GitHub CLI 2.90.0 or later (public preview).
$ npx skills add anthropics/commerce-agents --skill customer-care -a github-copilotProject install goes to .agents/skills/; add -g for ~/.copilot/skills/.
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .github/skills && cp -r skills-src/shopping-agent/skills/customer-care .github/skills/customer-care && rm -rf skills-srcUse ~/.copilot/skills/ instead of .github/skills for a personal install. Commit .github/skills so cloud agent and code review can use it.
GitHub Copilot skills documentation · loads skills from .github/skills/, .claude/skills/, .agents/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .github/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.GitHub Copilot copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
$ npx skills add anthropics/commerce-agents --skill customer-care -a opencodeOpenCode documents no install command of its own. Project install goes to .agents/skills/; add -g for ~/.config/opencode/skills/.
$ gh skill install anthropics/commerce-agents customer-care --agent opencodeProject scope by default (.agents/skills/); add --scope user for a personal install.
$ git clone --depth 1 https://github.com/anthropics/commerce-agents.git skills-src && mkdir -p .opencode/skills && cp -r skills-src/shopping-agent/skills/customer-care .opencode/skills/customer-care && rm -rf skills-srcUse ~/.config/opencode/skills/ instead of .opencode/skills for a personal install.
OpenCode skills documentation · loads skills from .opencode/skills/, .claude/skills/, .agents/skills/
Install the "customer-care" agent skill from https://github.com/anthropics/commerce-agents/tree/main/shopping-agent/skills/customer-care into .opencode/skills/customer-care/ in this project. Copy the whole folder (SKILL.md and every file beside it), keep the folder name "customer-care", then confirm the skill loads.OpenCode copies the folder itself, the same result as the manual copy. Check what it changed before you commit it.
Facts
- Skill name
customer-care- GitHub stars
- 3.2k
- Token cost
- ~828 tokens
- SKILL.md length
- 498 words
- Files
- 1
- Skills in repo
- 16
- Repo updated
- First seen
- Licence
- Apache-2.0
At a glance
Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged…
- SKILL.md covers Where each fact comes from, Status, Returns, refunds, and… and What this flow hands off
- Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
What it does
Customer Care is an agent skill from anthropics/commerce-agents, published by the product's own GitHub organization. Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged, incomplete, or late, and questions about the store's terms or a membership. Not needed for finding, comparing, or choosing something new.
Its SKILL.md is about 830 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.
The repository describes itself as: Reference blueprint for building shopping and merchant agents with Claude. Examples in retail, commerce, telecom, and entertainment included. The licence is Apache-2.0.
Example prompts
- “/customer-care”
What it can do on your machine
Read from SKILL.md and the folder at commit fd4d592. It shows what the files ask for, not the result of running them.
Tool permissions
Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.
From allowed-tools in the SKILL.md frontmatter.
Runs code
No scripts in the folder and no shell commands in SKILL.md.
From the folder's file list and the shell code blocks in SKILL.md.
Network
No URLs in SKILL.md.
From URLs in SKILL.md, links to its own repository left out.
Credentials
Names no API keys, tokens, secrets or passwords.
From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.
Context cost
Customer Care loads about 828 tokens when it runs. Until then it costs about 86 tokens; SKILL.md has 498 words of instructions outside code blocks.
Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.
Safety
Auto-check passed
The automated check found no risky patterns in SKILL.md.
Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.
SKILL.md
The full file from anthropics/commerce-agents at commit fd4d592, republished under its Apache-2.0 licence (© anthropics). 498 words, ~828 tokens.
Download SKILL.mdSave it as
.claude/skills/customer-care/SKILL.md (or your agent's skills folder).- name
- customer-care
- description
- Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged, incomplete, or late, and questions about the store's terms or a membership. Not needed for finding, comparing, or choosing something new.
Customer care
Below, "order" means whatever record this store keeps: an order, a booking, a line, or a ticket.
The customer has usually been waiting on something already. Tell them what the record shows, what the terms say, and what happens next, in that order and in few words.
Where each fact comes from
- Dates, carriers, and tracking events come from a record fetched in this conversation:
get_orderswhen the customer means their latest purchase,get_order_statuswhen they name one. Until it is in hand, say only that you are looking it up. - Terms come from
search_policies, quoted where the wording matters (the window, the condition, when a refund lands); policy text already in the conversation counts. When the terms do not address the question, say so. - Take today's date from the local time you were given. Do not ask for card numbers, passwords, or one-time codes, and do not repeat back any the customer pastes.
Status
- Lead with the two facts they came for, the current state and the expected date, then one concrete next step.
present_order_statusshows the order; keep the text to what to do about it. - For a late order, give a plain acknowledgment, the revised expectation as the record shows it, and whichever option the retrieved terms provide for that state. Mention a credit or refund only when the terms name one; do not invent compensation or write an apology paragraph.
Show full SKILL.md (262 more words)Show less
Returns, refunds, and deliveries that went wrong
- Work out eligibility from the record's status, its delivery date, and today's date, against the window the terms state; when the delivery date is an estimate, say the window is counted from an estimate. Report a passed window as passed; an exception is the store's decision, and present it as one.
- Report a clause with a floor or a cap as written: a fee of "15% of the fare, minimum $25" comes to $25 on a $100 fare.
- Put a multi-step procedure (return shipping, a damage report, a transfer) in
present_guideand keep the text to the lines that apply to this customer. - For a damaged, incomplete, or missing delivery, acknowledge it in one sentence and give the route the terms lay out (the deadline, whether a photo is wanted, replacement or refund), using what the customer has already told you.
What this flow hands off
- This flow reads. Cancelling, rebooking, changing an address or a line, refunds, and anything else that alters the record or moves money happens in the app's support flow: describe it as the next step and make clear it has not happened here.
- Fetch the record before handing off all the same; whether the step is possible depends on its state, and the caveat comes from the retrieved terms.
- With an upset customer, drop to short factual sentences on the situation and the next step.
- When one message carries a problem and a shopping request, settle the problem first, then take up the request in full in the same turn.
© anthropics, Apache-2.0. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file
Files
Just SKILL.md in shopping-agent/skills/customer-care of anthropics/commerce-agents.
Open the folder on GitHubat commit fd4d592
Compare with similar skills
Customer Care next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.
| Skill | Stars | Used in | Tokens | Auto-check | Licence | Repo updated |
|---|---|---|---|---|---|---|
| Customer Care this skillanthropics/commerce-agents | 3.2k | — | ~828 | Automated safety check: Pass | Apache-2.0 | |
| Etsy Custom Ordersnexscope-ai/eCommerce-Skills | 1.1k | — | ~431 | Automated safety check: Pass | MIT | |
| Customizeanthropics/claude-for-legal | 9.6k | 4 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 3 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 3 repos | ~1.2k | Automated safety check: Pass | Apache-2.0 | |
| Customizeanthropics/claude-for-legal | 9.6k | 3 repos | ~1.1k | Automated safety check: Pass | Apache-2.0 |
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Questions about Customer Care
What does Customer Care do?
Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged…. Customer Care is an agent skill from anthropics/commerce-agents, published by the product's own GitHub organization. Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged, incomplete, or late, and questions about the store's terms or a membership.
How do I install Customer Care in Claude Code?
Run `npx skills add anthropics/commerce-agents --skill customer-care -a claude-code`. Or copy the skill folder (shopping-agent/skills/customer-care in anthropics/commerce-agents) into .claude/skills/customer-care in your project. Claude Code loads it when a task matches its description.
How do I install Customer Care in Codex?
Run `npx skills add anthropics/commerce-agents --skill customer-care -a codex`. Or copy the skill folder (shopping-agent/skills/customer-care in anthropics/commerce-agents) into .agents/skills/customer-care in your project. Codex loads it when a task matches its description.
Can I use Customer Care in Cursor, Gemini CLI or GitHub Copilot?
Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add anthropics/commerce-agents --skill customer-care -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-care, .gemini/skills/customer-care, .github/skills/customer-care and .opencode/skills/customer-care in your project.
What does Customer Care need to run?
SKILL.md names no scripts, command-line tools or credentials: Customer Care is instructions for the agent only.
Does Customer Care access the network?
SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.
Is Customer Care safe to install?
Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.
What licence does Customer Care use?
Customer Care is published under the Apache-2.0 licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.
How many tokens does Customer Care use?
About 828 tokens (SKILL.md is roughly 3.3k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.
What are the alternatives to Customer Care?
Skills that share tags, products or a category with Customer Care: Etsy Custom Orders (nexscope-ai/eCommerce-Skills, 1.1k stars), Customize (anthropics/claude-for-legal, 9.6k stars), Customize (anthropics/claude-for-legal, 9.6k stars) and Customize (anthropics/claude-for-legal, 9.6k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.
Who maintains Customer Care?
anthropics (a GitHub organization, an official publisher) maintains it in anthropics/commerce-agents, which has 3,198 GitHub stars. The repository holds 16 skills in this directory. The repository was last updated on October 2, 2026.
Source: anthropics/commerce-agents on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.