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Agent skill

Escalation Routing

by amd in amd/gaia

Decide which messages need attention now, which can wait, and which belong to someone else.

MITAuto-check passed

Install Escalation Routing

skills CLI
$ npx skills add amd/gaia --skill escalation-routing -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install amd/gaia escalation-routing --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/amd/gaia.git skills-src && mkdir -p .claude/skills && cp -r skills-src/hub/agents/email/python/gaia_agent_email/skills/escalation-routing .claude/skills/escalation-routing && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
escalation-routing
GitHub stars
1.6k
Token cost
~416 tokens
SKILL.md length
188 words
Files
1
Skills in repo
44
Repo updated
First seen
Licence
MIT

At a glance

Decide which messages need attention now, which can wait, and which belong to someone else.

  • The user asks what is urgent
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md
  • What needs escalating
  • What they should look at first

What it does

Escalation Routing is an agent skill from amd/gaia. Decide which messages need attention now, which can wait, and which belong to someone else. Use when the user asks what is urgent, what needs escalating, what they should look at first, or who should handle something.

Its SKILL.md is about 420 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

The repository describes itself as: Build AI agents for your PC. The licence is MIT.

When your agent uses it

  • The user asks what is urgent
  • What needs escalating
  • What they should look at first
  • Who should handle something

Example prompts

  • “/escalation-routing”

What it can do on your machine

Read from SKILL.md and the folder at commit 6c3bb5c. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md.

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Escalation Routing loads about 416 tokens when it runs. Until then it costs about 59 tokens; SKILL.md has 188 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~59
When it runs · the whole SKILL.md, loaded when a task matches
~416

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from amd/gaia at commit 6c3bb5c, republished under its MIT licence (© amd). 188 words, ~416 tokens.

Download SKILL.mdSave it as .claude/skills/escalation-routing/SKILL.md (or your agent's skills folder).
name
escalation-routing
description
Decide which messages need attention now, which can wait, and which belong to someone else. Use when the user asks what is urgent, what needs escalating, what they should look at first, or who should handle something.
version
0.1.0

Escalation Routing

Urgency is consequence and deadline, not tone. Route each message to now, today, this week, or not the user's.

  • Start from triage_inbox; read in full only the candidates for now.
  • Score two axes independently: what breaks if this is missed, and when. Only high on both is now.
  • Check it is not already moving (check_followups, the thread itself). A message someone else answered is not an escalation.
  • If it belongs to another person or team, name them and offer a forward — draft_reply, never send. Mark what you routed with add_star / label_message so the ordering outlives the conversation.

Report strictly by when action is needed: now · <sender> · <what breaks and when> Then the not yours list with the owner you identified, and how many you looked at. If nothing is urgent, say "nothing needs attention today" and stop.

Capitals and "ASAP" are the sender's opinion of their own priority. A stated deadline beats an inferred one; no deadline means not now unless the consequence is severe alone. Escalating everything is escalating nothing — if more than a handful land in now, re-score. Naming the owner is the action.

© amd, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in hub/agents/email/python/gaia_agent_email/skills/escalation-routing of amd/gaia.

Open the folder on GitHubat commit 6c3bb5c

Compare with similar skills

Escalation Routing next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Escalation Routing compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Escalation Routing this skillamd/gaia1.6k—~416Automated safety check: PassMIT
Messages Opsaffaan-m/ECC274k1 repos~724Automated safety check: PassMIT
Decidealirezarezvani/claude-skills28k—~871Automated safety check: PassMIT
Commit Message Storytellergithub/awesome-copilot40k1 repos~1.3kAutomated safety check: PassMIT
Agent Messagingdavila7/claude-code-templates32k—~807Automated safety check: PassMIT
Telegram Bot Messagingsickn33/agentic-awesome-skills47k1 repos~1.1kAutomated safety check: PassApache-2.0

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Questions about Escalation Routing

What does Escalation Routing do?

Decide which messages need attention now, which can wait, and which belong to someone else. Escalation Routing is an agent skill from amd/gaia. Decide which messages need attention now, which can wait, and which belong to someone else.

When should I use Escalation Routing?

Escalation Routing fits situations like: the user asks what is urgent; what needs escalating; what they should look at first; who should handle something.

How do I install Escalation Routing in Claude Code?

Run `npx skills add amd/gaia --skill escalation-routing -a claude-code`. Or copy the skill folder (hub/agents/email/python/gaia_agent_email/skills/escalation-routing in amd/gaia) into .claude/skills/escalation-routing in your project. Claude Code loads it when a task matches its description.

How do I install Escalation Routing in Codex?

Run `npx skills add amd/gaia --skill escalation-routing -a codex`. Or copy the skill folder (hub/agents/email/python/gaia_agent_email/skills/escalation-routing in amd/gaia) into .agents/skills/escalation-routing in your project. Codex loads it when a task matches its description.

Can I use Escalation Routing in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add amd/gaia --skill escalation-routing -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalation-routing, .gemini/skills/escalation-routing, .github/skills/escalation-routing and .opencode/skills/escalation-routing in your project.

What does Escalation Routing need to run?

SKILL.md names no scripts, command-line tools or credentials: Escalation Routing is instructions for the agent only.

Does Escalation Routing access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Escalation Routing safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Escalation Routing use?

Escalation Routing is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Escalation Routing use?

About 416 tokens (SKILL.md is roughly 1.7k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Escalation Routing?

Skills that share tags, products or a category with Escalation Routing: Messages Ops (affaan-m/ECC, 274k stars), Decide (alirezarezvani/claude-skills, 28k stars), Commit Message Storyteller (github/awesome-copilot, 40k stars) and Agent Messaging (davila7/claude-code-templates, 32k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Escalation Routing?

amd (a GitHub organization) maintains it in amd/gaia, which has 1,580 GitHub stars. The repository holds 44 skills in this directory. The repository was last updated on October 6, 2026.

Source: amd/gaia on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.