Agent skill

Customer Success Manager

by aAAaqwq in aAAaqwq/AGI-Super-Team

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

MITAuto-check passedSales & Support

Install Customer Success Manager

skills CLI
$ npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install aAAaqwq/AGI-Super-Team customer-success-manager --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/aAAaqwq/AGI-Super-Team.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/customer-success-manager .claude/skills/customer-success-manager && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
customer-success-manager
GitHub stars
105
Used in
2 other repos
Token cost
~2.7k tokens
SKILL.md length
631 words
Files
13 (incl. scripts, references, assets)
Skills in repo
167
Repo updated
First seen
Licence
MIT

At a glance

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

  • Works in 3 steps: health_score_calculator.py → churn_risk_analyzer.py → expansion_opportunity_scorer.py
  • Tasks that involve Customer success
  • SKILL.md covers Table of Contents, Capabilities, Input Requirements and Output Formats, plus 6 more sections
  • Runs Python scripts from its folder; calls python

What it does

Customer Success Manager is an agent skill from aAAaqwq/AGI-Super-Team. Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

Its SKILL.md is about 2.7k tokens, which your agent loads only when the skill is triggered. The skill folder holds 15 other files, including scripts, reference files and assets (for example `assets/executive_business_review_template.md`, `assets/expected_output.json` and `assets/onboarding_checklist_template.md`).

It sits in Sales & Support, covering Customer success. The repository describes itself as: An installable, cross-framework AI organization: C-suite agents, expert subagents, curated skills, independent review, and one-command setup across 18 AI client/runtime adapters. The licence is MIT.

When your agent uses it

  • Tasks that involve Customer success

Example prompts

  • “Use the customer-success-manager skill to monitor customer health, predicts churn risk, and identifies expansion opportunities using weighted…”
  • “/customer-success-manager”

Requirements

  • Python 3

Workflow steps

3 steps, taken from the step headings in SKILL.md.

  1. health_score_calculator.py
  2. churn_risk_analyzer.py
  3. expansion_opportunity_scorer.py

What it can do on your machine

Read from SKILL.md and the folder at commit 7cefd81. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    Ships 3 files in scripts/ (Python), which the agent can run.

    Shell commands in SKILL.md call:

    • python

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Customer Success Manager loads about 2.7k tokens when it runs, and up to ~9.8k if it reads all its reference files. Until then it costs about 42 tokens; SKILL.md has 631 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~42
When it runs · the whole SKILL.md, loaded when a task matches
~2.7k
With references · SKILL.md plus every file in references/, read only if the agent opens them
~9.8k

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); the scripts in this folder are not scanned.

SKILL.md

The full file from aAAaqwq/AGI-Super-Team at commit 7cefd81, republished under its MIT licence (© aAAaqwq). 631 words, ~2,684 tokens.

Download SKILL.mdSave it as .claude/skills/customer-success-manager/SKILL.md (or your agent's skills folder). This skill also uses 12 other files; get the full folder from GitHub.
name
customer-success-manager
description
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
license
MIT
metadata.version
1.0.0
metadata.author
Alireza Rezvani
metadata.category
business-growth
metadata.domain
customer-success
metadata.updated
2026-02-06
metadata.python-tools
health_score_calculator.py, churn_risk_analyzer.py, expansion_opportunity_scorer.py
metadata.tech-stack
customer-success, saas-metrics, health-scoring

Customer Success Manager

Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models.


Table of Contents


Capabilities

  • Customer Health Scoring: Multi-dimensional weighted scoring across usage, engagement, support, and relationship dimensions with Red/Yellow/Green classification
  • Churn Risk Analysis: Behavioral signal detection with tier-based intervention playbooks and time-to-renewal urgency multipliers
  • Expansion Opportunity Scoring: Adoption depth analysis, whitespace mapping, and revenue opportunity estimation with effort-vs-impact prioritization
  • Segment-Aware Benchmarking: Configurable thresholds for Enterprise, Mid-Market, and SMB customer segments
  • Trend Analysis: Period-over-period comparison to detect improving or declining trajectories
  • Executive Reporting: QBR templates, success plans, and executive business review templates

Input Requirements

All scripts accept a JSON file as positional input argument. See assets/sample_customer_data.json for complete examples.

Health Score Calculator
json
{
  "customers": [
    {
      "customer_id": "CUST-001",
      "name": "Acme Corp",
      "segment": "enterprise",
      "arr": 120000,
      "usage": {
        "login_frequency": 85,
        "feature_adoption": 72,
        "dau_mau_ratio": 0.45
      },
      "engagement": {
        "support_ticket_volume": 3,
        "meeting_attendance": 90,
        "nps_score": 8,
        "csat_score": 4.2
      },
      "support": {
        "open_tickets": 2,
        "escalation_rate": 0.05,
        "avg_resolution_hours": 18
      },
      "relationship": {
        "executive_sponsor_engagement": 80,
        "multi_threading_depth": 4,
        "renewal_sentiment": "positive"
      },
      "previous_period": {
        "usage_score": 70,
        "engagement_score": 65,
        "support_score": 75,
        "relationship_score": 60
      }
    }
  ]
}
Churn Risk Analyzer
json
{
  "customers": [
    {
      "customer_id": "CUST-001",
      "name": "Acme Corp",
      "segment": "enterprise",
      "arr": 120000,
      "contract_end_date": "2026-06-30",
      "usage_decline": {
        "login_trend": -15,
        "feature_adoption_change": -10,
        "dau_mau_change": -0.08
      },
      "engagement_drop": {
        "meeting_cancellations": 2,
        "response_time_days": 5,
        "nps_change": -3
      },
      "support_issues": {
        "open_escalations": 1,
        "unresolved_critical": 0,
        "satisfaction_trend": "declining"
      },
      "relationship_signals": {
        "champion_left": false,
        "sponsor_change": false,
        "competitor_mentions": 1
      },
      "commercial_factors": {
        "contract_type": "annual",
        "pricing_complaints": false,
        "budget_cuts_mentioned": false
      }
    }
  ]
}
Expansion Opportunity Scorer
json
{
  "customers": [
    {
      "customer_id": "CUST-001",
      "name": "Acme Corp",
      "segment": "enterprise",
      "arr": 120000,
      "contract": {
        "licensed_seats": 100,
        "active_seats": 95,
        "plan_tier": "professional",
        "available_tiers": ["professional", "enterprise", "enterprise_plus"]
      },
      "product_usage": {
        "core_platform": {"adopted": true, "usage_pct": 85},
        "analytics_module": {"adopted": true, "usage_pct": 60},
        "integrations_module": {"adopted": false, "usage_pct": 0},
        "api_access": {"adopted": true, "usage_pct": 40},
        "advanced_reporting": {"adopted": false, "usage_pct": 0}
      },
      "departments": {
        "current": ["engineering", "product"],
        "potential": ["marketing", "sales", "support"]
      }
    }
  ]
}

Output Formats

All scripts support two output formats via the --format flag:

  • text (default): Human-readable formatted output for terminal viewing
  • json: Machine-readable JSON output for integrations and pipelines

How to Use

Quick Start
bash
# Health scoring
python scripts/health_score_calculator.py assets/sample_customer_data.json
python scripts/health_score_calculator.py assets/sample_customer_data.json --format json

# Churn risk analysis
python scripts/churn_risk_analyzer.py assets/sample_customer_data.json
python scripts/churn_risk_analyzer.py assets/sample_customer_data.json --format json

# Expansion opportunity scoring
python scripts/expansion_opportunity_scorer.py assets/sample_customer_data.json
python scripts/expansion_opportunity_scorer.py assets/sample_customer_data.json --format json
Workflow Integration
bash
# 1. Score customer health across portfolio
python scripts/health_score_calculator.py customer_portfolio.json --format json > health_results.json

# 2. Identify at-risk accounts
python scripts/churn_risk_analyzer.py customer_portfolio.json --format json > risk_results.json

# 3. Find expansion opportunities in healthy accounts
python scripts/expansion_opportunity_scorer.py customer_portfolio.json --format json > expansion_results.json

# 4. Prepare QBR using templates
# Reference: assets/qbr_template.md

Scripts

1. health_score_calculator.py

Purpose: Multi-dimensional customer health scoring with trend analysis and segment-aware benchmarking.

Dimensions and Weights:

DimensionWeightMetrics
Usage30%Login frequency, feature adoption, DAU/MAU ratio
Engagement25%Support ticket volume, meeting attendance, NPS/CSAT
Support20%Open tickets, escalation rate, avg resolution time
Relationship25%Executive sponsor engagement, multi-threading depth, renewal sentiment

Classification:

  • Green (75-100): Healthy -- customer achieving value
  • Yellow (50-74): Needs attention -- monitor closely
  • Red (0-49): At risk -- immediate intervention required

Usage:

bash
python scripts/health_score_calculator.py customer_data.json
python scripts/health_score_calculator.py customer_data.json --format json
2. churn_risk_analyzer.py

Purpose: Identify at-risk accounts with behavioral signal detection and tier-based intervention recommendations.

Risk Signal Weights:

Signal CategoryWeightIndicators
Usage Decline30%Login trend, feature adoption change, DAU/MAU change
Engagement Drop25%Meeting cancellations, response time, NPS change
Support Issues20%Open escalations, unresolved critical, satisfaction trend
Relationship Signals15%Champion left, sponsor change, competitor mentions
Commercial Factors10%Contract type, pricing complaints, budget cuts

Risk Tiers:

  • Critical (80-100): Immediate executive escalation
  • High (60-79): Urgent CSM intervention
  • Medium (40-59): Proactive outreach
  • Low (0-39): Standard monitoring

Usage:

bash
python scripts/churn_risk_analyzer.py customer_data.json
python scripts/churn_risk_analyzer.py customer_data.json --format json
3. expansion_opportunity_scorer.py

Purpose: Identify upsell, cross-sell, and expansion opportunities with revenue estimation and priority ranking.

Expansion Types:

  • Upsell: Upgrade to higher tier or more of existing product
  • Cross-sell: Add new product modules
  • Expansion: Additional seats or departments

Usage:

bash
python scripts/expansion_opportunity_scorer.py customer_data.json
python scripts/expansion_opportunity_scorer.py customer_data.json --format json

Show full SKILL.md (234 more words)Show less

Reference Guides

ReferenceDescription
references/health-scoring-framework.mdComplete health scoring methodology, dimension definitions, weighting rationale, threshold calibration
references/cs-playbooks.mdIntervention playbooks for each risk tier, onboarding, renewal, expansion, and escalation procedures
references/cs-metrics-benchmarks.mdIndustry benchmarks for NRR, GRR, churn rates, health scores, expansion rates by segment and industry

Templates

TemplatePurpose
assets/qbr_template.mdQuarterly Business Review presentation structure
assets/success_plan_template.mdCustomer success plan with goals, milestones, and metrics
assets/onboarding_checklist_template.md90-day onboarding checklist with phase gates
assets/executive_business_review_template.mdExecutive stakeholder review for strategic accounts

Best Practices

  1. Score regularly: Run health scoring weekly for Enterprise, bi-weekly for Mid-Market, monthly for SMB
  2. Act on trends, not snapshots: A declining Green is more urgent than a stable Yellow
  3. Combine signals: Use all three scripts together for a complete customer picture
  4. Calibrate thresholds: Adjust segment benchmarks based on your product and industry
  5. Document interventions: Track what actions you took and outcomes for playbook refinement
  6. Prepare with data: Run scripts before every QBR and executive meeting

Limitations

  • No real-time data: Scripts analyze point-in-time snapshots from JSON input files
  • No CRM integration: Data must be exported manually from your CRM/CS platform
  • Deterministic only: No predictive ML -- scoring is algorithmic based on weighted signals
  • Threshold tuning: Default thresholds are industry-standard but may need calibration for your business
  • Revenue estimates: Expansion revenue estimates are approximations based on usage patterns

Last Updated: February 2026 Tools: 3 Python CLI tools Dependencies: Python 3.7+ standard library only

© aAAaqwq, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

SKILL.md and 12 other files (scripts, references, assets) in skills/customer-success-manager of aAAaqwq/AGI-Super-Team.

  • SKILL.md
  • assets/executive_business_review_template.md
  • assets/expected_output.json
  • assets/onboarding_checklist_template.md
  • assets/qbr_template.md
  • assets/sample_customer_data.json
  • assets/success_plan_template.md
  • references/cs-metrics-benchmarks.md
  • references/cs-playbooks.md
  • references/health-scoring-framework.md
  • scripts/churn_risk_analyzer.py
  • scripts/expansion_opportunity_scorer.py
  • scripts/health_score_calculator.py

Open the folder on GitHubat commit 7cefd81

Used in 2 other repositories

We found 2 copies of this SKILL.md (exact, near-identical or edited) in other folders, from 2 other GitHub owners. This page covers the copy in aAAaqwq/AGI-Super-Team, which our catalogue first saw on October 9, 2026.

Compare with similar skills

Customer Success Manager next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Customer Success Manager compared with similar skills
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Customer Success Manager this skillaAAaqwq/AGI-Super-Team1052 repos~2.7kAutomated safety check: PassMIT
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YtZeroPointRepo/youtube-skills1k1 repos~951Automated safety check: PassMIT
Account PlanBevel-Software/Hexis100—~2.1kAutomated safety check: PassApache-2.0
Loki Modedavila7/claude-code-templates33k7 repos~7.1kAutomated safety check: WarnMIT

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Categories

Questions about Customer Success Manager

What does Customer Success Manager do?

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Customer Success Manager is an agent skill from aAAaqwq/AGI-Super-Team.

When should I use Customer Success Manager?

Customer Success Manager fits situations like: tasks that involve Customer success.

How do I install Customer Success Manager in Claude Code?

Run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a claude-code`. Or copy the skill folder (skills/customer-success-manager in aAAaqwq/AGI-Super-Team) into .claude/skills/customer-success-manager in your project. Claude Code loads it when a task matches its description.

How do I install Customer Success Manager in Codex?

Run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a codex`. Or copy the skill folder (skills/customer-success-manager in aAAaqwq/AGI-Super-Team) into .agents/skills/customer-success-manager in your project. Codex loads it when a task matches its description.

Can I use Customer Success Manager in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add aAAaqwq/AGI-Super-Team --skill customer-success-manager -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/customer-success-manager, .gemini/skills/customer-success-manager, .github/skills/customer-success-manager and .opencode/skills/customer-success-manager in your project.

What does Customer Success Manager need to run?

Going by SKILL.md and its folder, Customer Success Manager needs Python for the scripts in its folder and the command-line tools its instructions call (python). Our summary lists: Python 3.

Does Customer Success Manager access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Customer Success Manager safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. The check reads SKILL.md only: the scripts in the folder are not scanned, so read them before running anything.

What licence does Customer Success Manager use?

Customer Success Manager is published under the MIT licence (declared in SKILL.md). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Customer Success Manager use?

About 2.7k tokens (SKILL.md is roughly 11k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full. Its references folder adds about 7.1k tokens, read only when the agent opens those files.

What are the alternatives to Customer Success Manager?

Skills that share tags, products or a category with Customer Success Manager: Cs Health Scorecard (mohitagw15856/pm-claude-skills, 1.4k stars), Youtube Search (ZeroPointRepo/youtube-skills, 1k stars), Yt (ZeroPointRepo/youtube-skills, 1k stars) and Account Plan (Bevel-Software/Hexis, 100 stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Customer Success Manager?

aAAaqwq (a GitHub user) maintains it in aAAaqwq/AGI-Super-Team, which has 105 GitHub stars. The repository holds 167 skills in this directory. The repository was last updated on October 8, 2026.

Source: aAAaqwq/AGI-Super-Team on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.