Agent skill

Escalation

by 0xranx in 0xranx/golembot

Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry.

MITAuto-check passedProductivity & Automation

Install Escalation

skills CLI
$ npx skills add 0xranx/golembot --skill escalation -a claude-code

Project install by default; add -g for ~/.claude/skills/.

GitHub CLI
$ gh skill install 0xranx/golembot escalation --agent claude-code

Project scope by default; add --scope user for a personal install. Needs GitHub CLI 2.90.0 or later (public preview).

Manual copy
$ git clone --depth 1 https://github.com/0xranx/golembot.git skills-src && mkdir -p .claude/skills && cp -r skills-src/skills/escalation .claude/skills/escalation && rm -rf skills-src

Use ~/.claude/skills/ instead of .claude/skills for a personal install. The folder must contain SKILL.md.

Claude Code skills documentation · loads skills from .claude/skills/

Facts

Skill name
escalation
GitHub stars
323
Token cost
~480 tokens
SKILL.md length
175 words
Files
1
Skills in repo
7
Repo updated
First seen
Licence
MIT

At a glance

Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry.

  • Works in 2 steps: Inform the user that their request is… → Write an escalation record to…
  • The user asks to speak to a human
  • SKILL.md covers When to Escalate, How to Escalate, Response Template and Verifying Escalation
  • Instructions only: no scripts, shell commands, URLs or credentials in SKILL.md

What it does

Escalation is an agent skill from 0xranx/golembot. Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.

Its SKILL.md is about 480 tokens, which your agent loads only when the skill is triggered. It is a single SKILL.md file with no bundled scripts.

It sits in Productivity & Automation, covering Messaging and chat bots. The repository describes itself as: Any Agent × Any Provider × Anywhere. Connect Cursor, Claude Code, OpenCode, or Codex to Slack, Telegram, Discord, Feishu, DingTalk, WeCom, WeChat — with any LLM provider. The licence is MIT.

When your agent uses it

  • The user asks to speak to a human
  • The bot cannot answer confidently
  • The request involves financial
  • Security concerns

Example prompts

  • “/escalation”

Workflow steps

2 steps, taken from the first numbered list in SKILL.md.

  1. Inform the user that their request is being escalated
  2. Write an escalation record to .golem/escalations.jsonl (one JSON object per line)

What it can do on your machine

Read from SKILL.md and the folder at commit 10cee4b. It shows what the files ask for, not the result of running them.

  • Tool permissions

    Pre-approves nothing: there is no allowed-tools line, so your agent's usual permission prompts apply.

    From allowed-tools in the SKILL.md frontmatter.

  • Runs code

    No scripts in the folder and no shell commands in SKILL.md (its code samples are bash).

    From the folder's file list and the shell code blocks in SKILL.md.

  • Network

    No URLs in SKILL.md.

    From URLs in SKILL.md, links to its own repository left out.

  • Credentials

    Names no API keys, tokens, secrets or passwords.

    From names ending in _API_KEY, _TOKEN, _SECRET, _KEY or _PASSWORD in SKILL.md.

Context cost

Escalation loads about 480 tokens when it runs. Until then it costs about 81 tokens; SKILL.md has 175 words of instructions outside code blocks.

Always · name and description, kept in context so the agent knows when to use it
~81
When it runs · the whole SKILL.md, loaded when a task matches
~480

Estimates: characters ÷ 4, the usual rule of thumb; real counts depend on the model's tokenizer. Scripts and assets cost tokens only if the agent reads them.

Safety

Auto-check passed

The automated check found no risky patterns in SKILL.md.

Automated static check — not a guarantee. Review scripts before installing. It scans the text of SKILL.md for risky patterns (piping downloads into a shell, reading credential files, hidden Unicode, destructive commands); files beside SKILL.md are not scanned.

SKILL.md

The full file from 0xranx/golembot at commit 10cee4b, republished under its MIT licence (© 0xranx). 175 words, ~480 tokens.

Download SKILL.mdSave it as .claude/skills/escalation/SKILL.md (or your agent's skills folder).
name
escalation
description
Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.

Human Escalation Protocol

When you encounter a situation you cannot handle, escalate to a human agent by recording the escalation.

When to Escalate

  • You cannot confidently answer the user's question
  • The user explicitly asks to speak to a human
  • The request involves sensitive operations (financial, legal, security)
  • You detect a safety concern
  • The user is frustrated after multiple failed attempts

How to Escalate

  1. Inform the user that their request is being escalated
  2. Write an escalation record to .golem/escalations.jsonl (one JSON object per line):
bash
echo '{"ts":"2026-03-15T10:00:00Z","sessionKey":"feishu:chat123:user456","reason":"User requested human support for billing issue","context":"User asked about refund policy, I could not find the answer","status":"open"}' >> .golem/escalations.jsonl
Escalation Record Schema
FieldTypeDescription
tsstringISO 8601 timestamp
sessionKeystringThe current session key
reasonstringWhy this is being escalated
contextstringBrief summary of what was discussed
statusstringAlways "open" when creating

Response Template

When escalating, respond to the user like:

I've flagged this for human review. A team member will follow up on your request about [topic]. In the meantime, is there anything else I can help with?

Verifying Escalation

After writing the record, confirm the file exists and the entry was appended:

bash
tail -1 .golem/escalations.jsonl

© 0xranx, MIT. Rendered from Markdown: HTML in the file is shown as text, images as links, and headings moved down two levels. Raw file

Files

Just SKILL.md in skills/escalation of 0xranx/golembot.

Open the folder on GitHubat commit 10cee4b

Compare with similar skills

Escalation next to the 5 skills that share the most tags, products or categories with it. Stars are the repository's; “used in” counts other GitHub owners with a copy.

Escalation compared with similar skills
SkillStarsUsed inTokensAuto-checkLicenceRepo updated
Escalation this skill0xranx/golembot323—~480Automated safety check: PassMIT
Feishu Docopenclaw/openclaw392k—~516Automated safety check: PassMIT
She Love Me863401402/she-love-me9191 repos~1.3kAutomated safety check: PassMIT
Feishu Docraucvr/Group-Goki1123 repos~592Automated safety check: PassMIT
Slackhuangruiteng/CS-Notes4k10 repos~578Automated safety check: PassMIT
Wechat Article Extractorfreestylefly/wechat-article-extractor-skill1361 repos~1kAutomated safety check: PassNone

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Questions about Escalation

What does Escalation do?

Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Escalation is an agent skill from 0xranx/golembot. Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry.

When should I use Escalation?

Escalation fits situations like: the user asks to speak to a human; the bot cannot answer confidently; the request involves financial; security concerns.

How do I install Escalation in Claude Code?

Run `npx skills add 0xranx/golembot --skill escalation -a claude-code`. Or copy the skill folder (skills/escalation in 0xranx/golembot) into .claude/skills/escalation in your project. Claude Code loads it when a task matches its description.

How do I install Escalation in Codex?

Run `npx skills add 0xranx/golembot --skill escalation -a codex`. Or copy the skill folder (skills/escalation in 0xranx/golembot) into .agents/skills/escalation in your project. Codex loads it when a task matches its description.

Can I use Escalation in Cursor, Gemini CLI or GitHub Copilot?

Cursor, Gemini CLI, GitHub Copilot and OpenCode also load SKILL.md folders. With the skills CLI, run `npx skills add 0xranx/golembot --skill escalation -a cursor` (or -a gemini-cli, github-copilot or opencode for the others). To copy it by hand, put the folder in .cursor/skills/escalation, .gemini/skills/escalation, .github/skills/escalation and .opencode/skills/escalation in your project.

What does Escalation need to run?

SKILL.md names no scripts, command-line tools or credentials: Escalation is instructions for the agent only.

Does Escalation access the network?

SKILL.md contains no URLs. Any network use would come from the scripts or tools the agent runs. This is read from the text; nothing was executed.

Is Escalation safe to install?

Our automated static check of SKILL.md found no risky patterns, such as piping downloads into a shell, reading credential files or hidden Unicode. It is not a guarantee. Review the folder before installing.

What licence does Escalation use?

Escalation is published under the MIT licence (the repository's licence). It allows redistribution, so the full SKILL.md is shown on this page.

How many tokens does Escalation use?

About 480 tokens (SKILL.md is roughly 1.9k characters). Agents keep only the skill's name and description in context until a task matches; then they load SKILL.md in full.

What are the alternatives to Escalation?

Skills that share tags, products or a category with Escalation: Feishu Doc (openclaw/openclaw, 392k stars), She Love Me (863401402/she-love-me, 919 stars), Feishu Doc (raucvr/Group-Goki, 112 stars) and Slack (huangruiteng/CS-Notes, 4k stars). The comparison table on this page puts their stars, adoption, token cost, safety result and licence side by side.

Who maintains Escalation?

0xranx (a GitHub user) maintains it in 0xranx/golembot, which has 323 GitHub stars. The repository holds 7 skills in this directory. The repository was last updated on September 29, 2026.

Source: 0xranx/golembot on GitHub. Facts on this page come from the repository at the commit we read; the author's words are quoted as theirs.